Cemetery Sales and Services Representative

Cemetery Sales and Services Representative

Salary

$63,969.00 - $77,755.00 Annually

Location

Redlands, CA

Job Type

Full Time

Job Number

02128

Department

Facilities Community Services

Division

Cemetery

Opening Date

07/02/2026

Closing Date

7/19/2026 11:59 PM Pacific

Max Number of Applicants

100

• Description
• Benefits
• Questions

Description

Only the first 100 applications will be accepted

Are you a compassionate, people-focused professional who enjoys making a meaningful impact? As a Cemetery Sales & Services Representative, youll help individuals and families make important pre-planning and memorial decisions with care, empathy, and professionalism. More than a sales role, this is an opportunity to provide comfort, build trusted relationships, and make a difference while enjoying a rewarding career with unlimited earning potential.

Under direction of the Cemetery Manager, performs sales, organizes services, maintains records, and assists with operations of the Hillside Memorial Cemetery.

Examples of Duties

• Serves as a liaison to funeral directors and the public in the arrangement of cemetery services, including product sales presentations, coordinating burial services, and coordinating memorial installations and inscription requests;
• Presents product options to client families at a level to achieve a minimum pre-set sales target;
• Makes recommendations to increase sales and cemetery profitability;
• Assists families with the selection of appropriate and desired merchandise and/or services;
• Maintains complete knowledge of all products and services available to client families and explains the differences and benefits of each;
• Executes and finalizes all financial arrangements for purchases of merchandise, services, and property selected by the client; secures payment in accordance with City policy;
• Ensures all required paperwork is completed timely and accurately;
• Maintains knowledge of applicable City policies and procedures and ensures they are carried out at all times;
• Collects money, issues receipts, updates, and maintains all cemetery records;
• Locates gravesite boundaries, oversees the burial process, and coordinates the installation of markers;
• Answers a variety of inquiries made by phone or in person, including resolution of difficult and/or sensitive complaints or issues;
• Attends cemetery services as needed to ensure high levels of customer service;
• Prepares forms and provides suggestions to improve procedures and operations;
• Plans, organizes, and participates in cemetery special events as assigned;
• Assists with presentations as needed; and
• Performs other related duties as assigned.

Qualifications

Education:

• High School diploma or equivalent and some college level coursework.
• An Associates Degree or equivalent is highly desirable.

Experience:

• Three years of increasingly responsible experience focusing on sales and including customer service, marketing and business operations, preferably in a cemetery setting.

Licenses:

• Possession and maintenance of a valid California Drivers License.

Special Requirements:

Essential functions and duties require the following physical abilities and work environment:

• Ability to work in a standard office environment, travel to different sites and locations;
• Ability to sit, stand, walk on uneven ground, kneel, reach, crouch, stoop, squat, twist, and climb;
• Exposure to heat, noise, and outdoors; and
• May frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Benefits associated with this position include:

• Medical Insurance - City pays between $800 and $2,100 /mo for employees and eligible dependents, depending upon level of coverage;
• Dental Insurance - City pays monthly premium for employees and eligible dependents; 2 plans
• Vision Reimbursement - up to $300 per year
• State Disability Insurance
• Life Insurance - $25,000
• Accidental Death & Dismemberment - $25,000
• The City participates in Social Security
• Vacation Leave - 80 hours accrued in first year
• Sick Leave - 96 hours annually
• 14 Paid Holidays per year
• 2 Floating Holidays per year
• 20 hours of Additional Floating Holidays per calendar year
• Credit Union
• Employee Assistance Program
• Tuition Reimbursement Program - $2000 per fiscal year
• Certification Pay - 3% for select positions
• Shift Differential Pay - 5% (subject to the terms of the Teamsters MOU)
• Unform Allowance for select positions
• Public Employees Retirement System (PERS) - 2% @ 55 for employees who are considered a "classic" member of Cal PERS or a current member of another California public retirement system who is hired on or after January 1, 2013.
• Public Employees Retirement System (PERS) - 2% @ 62 for an employee who becomes a "new" member of Cal PERS for the first time on or after January 1, 2013 and who was not a member of another California public retirement system prior to that date; employee contributes half of the contribution rate.

01

Please indicate your highest level of education completed.

• Less than high school diploma or GED equivalent
• High School or Equivalent
• Some College Coursework
• AS/AA (Associate Degree)
• BS/BA (Bachelors Degree)
• MS/MA (Masters Degree) or Higher

02

Do you possess and have the ability to maintain a valid California drivers license?

• Yes, I currently possess
• No, I do not possess

03

Do you possess experience in a cemetery setting?

• Yes
• No

04

How many years of increasingly responsible experience do you have focused on sales, customer service, marketing and business operations?

• Less than 1 year
• 1 year less than 2 years
• 2 years less than 3 years
• 3 years less than 4 years
• 5 years or more

Required Question

Employer City of Redlands

Address 35 Cajon St

Redlands, California, 92373

Phone 909 798 7514

Website http://www.cityofredlands.org