Customer Relations, Customer Support/Service, Data Entry, Data Quality, Documentation, File Maintenance, Microsoft Office, Microsoft Windows Operating System, Record Keeping, Sales
Position Status: Full- time, Non Exempt
This position provides support to the Lead Foreman by processing, filing, documenting of funeral orders into cemetery records, & communications with funeral directors andthe main office. The CSR will assist families with inquires of cemetery lots, policies, procedures, etc.
Job Responsibilities:
- Support all foremen with duties that interact with the Main Office.
- Prepare & maintain reports for the Lead Foreman & Main Office alike.
- Provide Lead Foreman with organizational ideas to optimize internal procedures to align with those of the Main Office.
- Will complete data entries to the cemetery software systems.
- Point of Contact for funeral directors, monument companies, & families questions or concerns.
- Assist families with directions, sales paperwork, & general information.
- Prepare sales folders with necessary documents for families to receive.
- Assist with burial orders and foundation orders received from the main office.
- Review all funeral orders for Lead Foreman as to accuracy, and daily confirmations with funeral directors.
- Dispatch the appropriate foreman for customer assistance.
- Promote the Order of Christian Funerals to families and funeral directors.
Knowledge, Skills and Abilities:- Must possess knowledge of Diocesan policies and guidelines
- Efficiency in entering data into computer accurately
- Ensure data integrity and maintain accurate records
- Ability to understand and follow written and verbal instructions
- Maintain good relations with customers and funeral directors
Required Education, Training and/ or Experience:- Office experience in organizing and optimizing procedures of maintaining files & records.
- Working experience with MS Office software & Windows-based data systems is essential.
Reporting Relationships:
This position reports directly to: Business Manager of Catholic CemeteriesR
Roman Catholic Diocese of Providence