Call Centers, Campaigns, Communication Skills, Enterprise Applications, Problem Solving Skills, Productivity Management, Salesforce.com, Systems Administration/Management, Technical Support, Voice Response Systems
LOCATION
Austin, TX
POSTED
4 days ago
DaBella is seeking a Junior Call Center Systems Administrator to support Five9 CCaaS platforms, IVR design, and Salesforce integrations. The role focuses on configuring call flows, queues, and campaigns to maximize agent productivity and service levels.This on-site position requires collaboration across IT and Enterprise Applications teams in Austin/Dallas. The ideal candidate has 1–2 years in CCaaS support, a IT/CS degree, and strong problem-solving and communication skills to translate#J-18808-Ljbffr