GENERAL SUMMARY: Under general direction, the CBO Patient Financial Experience Specialist is responsible for Henry Ford Health true and residual Self-Pay accounts. Identifies and determines in accordance with established policies and procedures - the accuracy and completeness of patient financial, insurance and demographic patient information to ensure patient responsibility is accurate.
EDUCATION/EXPERIENCE REQUIRED: High school diploma or equivalent required. College course work in accounting, business, or healthcare administration, preferred. One-year prior experience in a healthcare revenue cycle position. Intermediate knowledge of Microsoft suite products preferred. Communicate effectively with patients, colleagues, and leadership. Work independently.
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