10-key (Tenkey) Numeric Keypad, Business Practices, Claims Processing, Communication Skills, Credit and Collections, Customer Support/Service, Healthcare, Insurance, Medicaid, Medicare, Presentation/Verbal Skills, Procedure Development, Retail, Team Player, Third-Party Payer, Writing Skills
General Requirements:
Must work well with others and is able to work in a team environment.
- Must have good verbal and written communication skills in order to present and explain information to internal and external customers.
- Must have the ability to make independent decisions that are generally guided by established procedures.
- Must have a desire to learn ethical and compliant business practices.
- Must be able to handle sensitive, stressful and confidential situations and account information.
- Must have excellent keyboarding and 10-key skill-set.
- Must have knowledge to perform functions requiring the use of the internet.
- Willingness and ability to learn new tasks.
Experience:
Two (2) years’ experience in any of the following:
- Medicare, Medicaid or Commercial Insurance billing and/or collections.
- Retail collections.
- Insurance Company health claims processing or customer service.
- Knowledge of third-party payer policies and procedures preferred.
- Previous experience in a healthcare setting preferred.
- College education and/or trade school education may be considered in lieu of formal experience.