Catering & Sales Manager

Why You'll Love This Role

This is an opportunity to build and grow Hangar 24's catering business across all four locations-not simply maintain an existing book of events.

As our Catering & Sales Manager, you will own the complete catering sales process, from first inquiry through successful event execution. You will develop new business, build lasting client relationships, convert opportunities into booked events, and create the systems that allow our catering program to scale.

This role is ideal for someone who combines strong sales instincts with hospitality, organization, and a genuine love of building something from the ground up.

What You'll Spend Your Time Doing

Grow the Catering Business

• Respond to and qualify catering inquiries across all Hangar 24 locations
• Develop new business opportunities, community relationships, and strategic partnerships
• Conduct venue tours and client consultations
• Build customized proposals and event solutions
• Convert qualified opportunities into booked events
• Grow repeat and referral business through exceptional client relationships

Guide Clients from Inquiry to Execution

• Prepare proposals, agreements, and Banquet Event Orders
• Collect and track deposits and final payments
• Maintain accurate event details as plans evolve
• Coordinate event requirements with General Managers, Culinary, Retail Operations, Marketing, and Finance
• Provide responsive, professional communication throughout the planning process
• Ensure each event is properly prepared for successful execution

Build Scalable Catering Systems

• Own and maintain Hangar 24's catering management platform
• Configure venue calendars, templates, workflows, and BEO standards
• Maintain accurate customer, pipeline, payment, and event records
• Create standardized email templates and repeatable sales processes
• Build documentation and operating procedures that future catering team members can inherit

Drive Performance and Continuous Improvement

• Track catering revenue, conversion, repeat business, and average event value
• Maintain a clean, current, and visible sales pipeline
• Identify opportunities to improve response times and increase bookings
• Evaluate client feedback and improve the guest experience
• Recommend process improvements that strengthen efficiency and profitability

What Success Looks Like

• Catering revenue and new business consistently grow
• New inquiries receive a prompt, personal response
• Qualified opportunities move through a clear and organized pipeline
• Proposals, BEOs, payments, and calendars remain accurate and current
• Clients experience organized, responsive service from first contact through event completion
• Repeat and referral business increase
• Hangar 24 has a scalable catering sales system that does not depend on one person's memory

The operating model specifically emphasizes fast first response, pipeline hygiene, per-location conversion, and revenue quality as the foundational standards for this first hire.

What We're Looking For

• 3-7+ years of experience in catering sales, hospitality sales, event sales, or business development
• Proven ability to generate new business and build lasting client relationships
• Experience managing multiple events, timelines, and competing priorities
• Strong organizational and project-management skills
• Excellent written and verbal communication
• Experience using catering, CRM, or event-management software; Toast Catering experience is a plus
• Strong attention to detail and follow-through
• A self-motivated, entrepreneurial approach
• Ability to build systems while delivering exceptional customer service
• Clear, calm, and approachable communication
• Ability to juggle multiple priorities without dropping the ball-or the keg

Work Details

• Reports to: Director of Retail Operations
• Additional Compensation: Performance-based commission in addition to hourly rate
• Location: Primarily works remote with an ability to travel between Hangar 24 locations when necessary.
• Schedule: Primarily weekdays, with flexibility to support evenings, weekends, and special events as needed

Physical Requirements

• Ability to stand and walk for extended periods while conducting venue tours, attending events, and supporting operations
• Ability to occasionally lift and carry up to 25 pounds, including event materials and supplies
• Ability to travel between Hangar 24 locations and work in active hospitality environments

Why Hangar 24?

At Hangar 24, we are passionate about creating great beer and memorable experiences. As our catering business grows, you will have the opportunity to shape an important part of our brand, build meaningful client relationships, and create the foundation for a future catering sales team.

Hangar 24 Craft Brewery is an equal opportunity employer. This role may evolve as the business grows, and additional duties may be assigned along the way.