Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.
The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
Position Summary
As a Catering Sales Manager, you will be primarily responsible for ensuring that revenue goals
are achieved or exceeded by proactively prospecting, closing and facilitating catering business
opportunities; as well as event execution to ensure guest satisfaction.
Key Responsibilities
Achieves market share and revenue goals by working with the Director of Sales
(Marketing)/Director of Catering (Convention Services) on individual and team goals
within assigned market segments
o Prepares proposals and contracts that are geared to maximize profit while
satisfying client needs
Responds to Request For Proposals (RFPs) as they relate to customer
inquiries in alignment with brand standards
o Communicates booked and assigned clients' requests to all departments in an
effective and timely manner via group resume(s) and details Banquet Event
Orders (BEOs)
o Solicits files on a timely basis to confirm business
Uses outside sales calls, prospecting, hotels tours and hosting of clients
to solicit new business
Delivers and sells hotel's features and benefits to meet clients' needs
o Contacts in-house customers to retain and grow existing business, repeat
bookings or referrals to other Radisson Hotels
o Reviews individual goals on a weekly basis; recommends and takes appropriate
actions to achieve objectives in key result areas
Ability to pivot in both markets and team role pending changing economic
and team dynamics
o Ensures maximum occupancy, daily, by performing follow-ups on progress of
groups booked with events services team and meeting planners
o Ensure all materials used are in accordance with brand standards
o Potential travel to trade shows and customer events, representing RHGA and
your hotel within company expectations
Participates in the development and implementation of business strategies for the hotel
which are aligned with Radisson's overall mission, vision values and strategies
o Develops and implements strategies for achieving individual sales goals
Maintains proper flow of information to sales team, reviews sales work file of assigned
accounts
o Assists with the completion of monthly booking report(s)
o Prepares reports and forecasts as necessary to improve management decision
making and critical evaluation of work activities
Creates 100% guest satisfaction by providing the Radisson experience through
performance that demonstrates the standards of, genuine hospitality and exceeding
guest expectations
o Gives personal attention, takes personal responsibility, and uses teamwork when
providing guest service
o Listens, apologizes with empathy, finds a solution, and follows through when
resolving guest problems
o Provides Yes, I Can! genuine hospitality and teamwork on an ongoing basis
o Assumes the responsibility to notice when the guest is not satisfied and uses
their best judgment as to when it is appropriate to use the 100% Guest
Satisfaction
Performs other duties as required by Management to provide 100% Guest Satisfaction
and genuine hospitality to our Guest
Responsibility #1 (70%):
Sales initiatives, managing RFPs, detailing BEOs. generating new leads, and providing
clear, strong and creative negotiation and accommodation for current and potential client
catering services requests.
Responsibility #2 (20%):
Conduct market research and analysis to align with industry trends and opportunities for
soliciting business and maintaining client loyalty for future bookings. Following up with
new leads to achieve objectives.
Responsibility #3 (10%):
Attend networking events, participate in community involvement opportunities, and serve
as a strong presence for hotel service and brand advocacy.
Requirements/Skills
High school diploma required, associate or bachelor's degree preferred
Minimum one - three years hotel catering or convention experience
Strong verbal and written communication skills
Strong negotiation skills
Strong mathematical skills
General knowledge of contract laws
Local market knowledge preferred
Proficient computer skills including Microsoft Office Suite, Delphi and/or Opera
Certified Meeting Planner (CMP) desirable
Able to collaborate effectively with other hotel employees and managers to ensure
teamwork
Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.