CREED
One team delivering extraordinary meeting and event experiences.
COMMITMENT
To add value by making it simple for customers to achieve their objectives by providing unprecedented service and progressive solutions.
CODE
Being connected, progressive, empowered & customer centric
CORE COMPETENCIES:
• Passionate • High Integrity • Intelligent • Team Focused • Flexible and Loyal
JOB SUMMARY
A C/CSMs expertise can range between novice and experienced. At the novice level, he or she is expected to manage themselves and follow established rules, guidelines, and procedures.
This person is responsible for the overall success of assigned conventions. Manages, coordinates, and executes group contracts for the property ensuring all contractual agreements pertaining to guest room blocks, meeting space, food and beverage, and contracted concessions are fulfilled.
Effectively communicates to hotel departments the information necessary to successfully execute a groups needs while maintaining a good client relationship. Fosters superior relationships with both customers and support departments daily.
ESSENTIAL JOB FUNCTIONS
Manage customer relationships from account turnover through execution of event.
Drive high customer satisfaction by maintaining positive guest and employee relations acting as a liaison between the guest and support departments.
Partner with banquet and hotel operations teams to ensure events are executed as expected by clients.
Maintain and Increase guest satisfaction scores by ensuring prompt, courteous, and proper service.
Generate incremental revenue through upsell of contracted food and beverage minimums and by promoting our preferred vendors to drive commission revenues from services such as audio-visual, entertainment, décor, etc.
Establish and maintain relationships with client base to encourage re-booking of events.
Create and distribute within established time frame, correspondence and paperwork to include, BEOs, group resumes, fire marshal diagrams, and all other established forms of communicating group and event details.
Promote the meeting diamond program and encourage support departments participation in the overall success of all group and event business.
Review sales contracts and understand group requirements for room block, cut-off date, special concessions, attrition clauses, and meeting space requirements.
Conduct and or participate in meetings such as: planning meetings, department meetings, BEO meetings, resume meetings, pre and post conference meetings.
Proactively identify and seek to resolve potential service, product, or other damaging issues that may negatively affect the customer and/or the hotel.
Maintain detailed files, computer folders, and accurate recording of information in Delphi, to track correspondence with clients as well as provide accurate detail for forecasting and consumption.
Keep files neat, complete, and in a state of readiness in accordance with departmental guidelines to ensure proper sequencing of activity checklists are being followed.
QUALIFICATIONS
Minimum of two years of college level courses with an emphasis on business or communications required.
Bachelor's degree in Hotel Management, Business Administration, Marketing, or Communications preferred.
Minimum of one-year experience at a supervisory level in guest contact areas of the hospitality industry. Food and Beverage or Hotel operations preferred.
Math and analytical skills necessary to accurately solve and communicate financial and space utilization calculations.
Proficiency in the following computer systems is preferred. Microsoft Office, Delphi FDC, LMS, or other hotel operating system, Internet, and Meeting Matrix.
Hotel product and industry knowledge, i.e., staffing, operations, safety, security, union rules, structural, terminology, fire, police, and health codes, hotel policies, city ordinances.
Ability to read, write, and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence, and similar written materials.
Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within the initial training period after the team member begins work.
ANY EDUCATION, TRAINING, OR EXPERIENCE THAT PROVIDES THE REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES.
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS
Due to the cyclical nature of the hospitality industry, someone in this role may be required to work varying schedules to reflect the business needs of the hotel and client.
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.
Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
BUGSY SIEGELS DESERT DREAM, THE FLAMINGO
Has anchored the Las Vegas Strip since they started rolling dice in 1946. More than sixty years later, we're still looking for fresh faces to help us surprise our guests with unexpected fun and excitement.
This inclusive resort provides you the perfect opportunity to entertain our guests as they stay in over 3,500 rooms and suites and play in our 77,000 square foot casino, and 15-acre backyard tropical retreat.
The confident and vivacious will find the Flamingo as the place to be.