Catering & Conferences Services Manager

A beautiful boutique hotel, the Inn on Fifth, located in the heart of Naples, boasts 87 guest rooms, 32 club suites, a spa, a fitness center and a beautiful pool. Work with a great team that is rooted in family and provides an exceptional experience for our guests.

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Catering & Conferences Services Manager

We are currently looking for a highly motivated and hard-working Catering & Conferences Services Manager. We are willing to train as an entry-level position for a self-starter with strong potential and desire to learn and grow within our organization. A successful Catering & Conferences Services Manager combines technical expertise with interpersonal skills to create memorable and seamless events.

As a Catering & Conferences Services Manager, you will be primarily responsible for ensuring that revenue goals are achieved or exceeded by proactively prospecting, facilitating and closing group business opportunities as well as event execution.

Job Responsibilities:

Key responsibilities of Catering & Conferences Services Manager include:

• Identifying new business that fits sales parameters by using a wide variety of means/tools
• Prospecting for new business through individual creativity and innovation
• Negotiating small group and catering business that meets or exceeds hotel revenue goals
• Negotiating contracts, ensuring that all pertinent aspects of solicitation and closing are complete and documented
• Maintaining accurate Delphi.fdc information on all new and ongoing leads and accounts, including solicitation efforts, traces up to date and use of activities list
• Following proper event management procedures for event execution to include, but not limited to, BEO creation, F & B forecasting, resume communication, amenity/VIP designation and room block management
• Producing accurate contracts, banquet/catering event orders and resumes within timeframe set by hotel
• Responding to all leads and RFPs within 24 hours
• Maintaining accurate and timely internal hotel communication
• Conducting site inspections, local sales calls and attending appropriate trade shows and client events
• Creating a dynamic and positive relationship with customer from sales phase through on-site execution of event

• Heath Benefits, Dental and Vision and an Employee Assistance Program
• Supplemental benefits are available to select team members such as Short-and-Long Term Disability, Life Insurance, Accidental
• Death and Dismemberment and Pet Insurance
• 401k Plan with a company paid match
• Pay on demand
• Paid holidays, personal time, sick time
• Career growth and recognition opportunities

• Minimum of 1 year of experience in the hospitality industry or sales is required
• Demonstrated ability to understand customer requirements and translate into sales solutions
• Basic understanding of event management policies and execution
• Knowledge of general sales techniques
• Excellent communicator with strong written and verbal communication skills
• Track record of developing long term relationships
• Ability to quickly evaluate alternatives and decide on a plan of action
• Organizational skills including follow-up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment
• Skills for problem-solving, analysis, effective decision-making, negotiation and interpretation of contracts
• Strong interpersonal communication and networking skills
• Ability to effectively present information in one-on-one and group situations to customers, client, and other employees of the organization
• Knowledge of hotel features, benefits, and competing hotels within the market
• Working knowledge of MS Word, Excel, Outlook and PowerPoint
• Knowledge of Delphi.fdc and experience is a plus