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Catering & Conference Services Manager

Sea Pines Brand

Hilton Head Island, South Carolina

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JOB DETAILS
SKILLS
Accounting, Analysis Skills, Banquet Services, Budget Management, Business Skills, Business Writing, Catering Services, Communication Skills, Computer Operations, Concrete, Conference Management, Conflict Resolution, Customer Relations, Customer Support/Service, Documentation Standards, Driver's License, Event Management, Food and Beverage Industry, Forecasting, Government Regulations, Hospitality Revenue, Hotel Industry, Hotel Management, Internet Application, Mathematics, Operational Support, Operations Management, Plan Meetings, Presentation/Verbal Skills, Problem Solving Skills, Profit & Loss, Program Planning, Recreation, Rentals, Reporting Skills, Revenue Growth, Sales, Sales Closing Skills, Sports, Spreadsheets, Team Player, Telesales, Writing Skills
LOCATION
Hilton Head Island, South Carolina
POSTED
11 days ago

JOB SUMMARY

Serve as the primary point of contact for assigned conference, social, wedding, and golf groups, delivering professional and personalized service in alignment with direction from the Director of Conference Services. Act as the liaison for meeting and event planners throughout all phases of the program, including planning, execution, and post-event follow-up.

Ensure each group experience reflects The Sea Pines Resort’s service standards by maintaining consistency, enhancing guest satisfaction, and maximizing revenue opportunities. Proactively manage on-site needs as the group concierge, anticipating and resolving requests to create exceptional experiences that foster repeat business.

Collaborate closely with Conference Services Managers and Food & Beverage Operations Managers to support seamless event execution, working as a unified team to meet operational goals. Provide additional support across Conference and Catering Services as needed or assigned to ensure overall departmental success.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Primary responsibilities will be:
  • Coordination and service of in-house meetings, corporate events, weddings, and golf groups
  • Sales, coordination and service of social/local/property owner events
  • Responsible for working with the conference/social/wedding/golf group meeting planner in coordinating all details of the conference planning to include, but not limited to: lodging, meetings and events, activities and recreation. These needs must be clearly communicated to each Sea Pines department and appropriate outside vendors via standard Sea Pines documents (Group Resumes, Banquet Event Orders, Golf Group Checklists, etc.).
  • On-site coordinator/concierge for in-house groups.
  • Monitors event spaces and quality of set-up and arrangements.
  • Utilizes a hands-on, participative management style and provides ongoing feedback to the Director of Conference Services and Director of Banquets & Catering to ensure consistent improvement in banquet/catering service and profitability.
  • Instill a guest service attitude in all employees.
  • Assist Conference Sales with assessing group satisfaction with facilities, service, and amenities and with efforts to rebook group.
  • Early mornings, evenings and weekends are often required of this position.

ECONOMIC IMPACT

The impact of decision-making and the potential gain or loss to the resort in performing the job responsibilities. Rebooking group sales business is a primary driver of resort operating profits from lodging, sports/recreation and catering sales. There are considerable resort liability issues in failing to perform the job responsibilities. Increased resort revenues from both new and repeat business can result from high levels of performance in the job.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to verbally describe an intangible resort experience, and to detail specific daily events. Ability to write reports, business correspondence and procedures for others to follow. Ability to present information effectively and respond to questions from managers, clients, guests, and co-workers.

MATHEMATICAL SKILLS

Ability to apply mathematical skills to business management concepts for forecasting, planning, budgeting, and Profit/Loss accounting.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of written or verbal instructions.

SOCIAL SKILLS

Requires exceptional human relations skills for communicating with a very diverse clientele for relationship building, resolution of conflicts and closing of sales. Must be able to work effectively through many other resort departments (Conference Sales, Front Office, Reservations, and Sports/Recreation, etc.) and outside vendors (Rental companies, florists, photographers, etc.) to meet client needs. Ability to interact effectively with guests, vendors and employees of diverse ages, backgrounds, and interests. Must be very responsible with a strong work ethic and be self-motivated.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B.A. or B.S.) from four-year college or university; Minimum of one to two years-experience in conference coordination or management in the hotel/resort industry; or equivalent combination of education and experience.

Good understanding of Hotel/Resort Front Office, Reservations, Sports, and F&B operations. Basic understanding of the game of golf. Must have a working knowledge of computer operations including personal computers, Internet, and spreadsheet applications. Superior customer service and telephone sales/service skills and experience are needed.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License

 

About the Company

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Sea Pines Brand