Catering / Community Manager

About the role

Schedule: Monday - Friday from 8:30am - 4:30pm

Sifted is seeking a Community Manager to live and breathe the Sifted brand, be a champion for our clients, and act as the primary liaison between the culinary team and Sifted community.

Our Community Manager is operationally oriented, takes a white-glove approach to account management, and is a natural leader who is known to inspire others into action. In this role, you will be responsible for energizing an efficient, personalized lunch service in a high-volume environment.

In addition, our Austin market serves several charter schools in the area so this candidate should be able to work and interact with children of all ages.

Reporting directly to the City Manager, the role includes leading lunch service Monday-Friday, managing the host team, and serving as the primary contact for all clients.

This position requires a reliable vehicle, valid driver's license and auto insurance.

What you'll be doing

• Kitchen Operations
• • Execute daily pack-out; oversee lunch and dinner delivery, set up and onsite experience across client community; maintain presence at kitchen daily;
  • Partner with head chef regarding food production; act as primary liaison between culinary team and Sifted clients
  • Improve logistics for operational team, in line with company priorities and team buy-in
• Account Management + Client Marketing
• • Own the client relationship: act as main point of contact for clients, communicate directly with clients to resolve issues professionally and quickly
  • Onboard new clients and serve as their initial host
  • Own every aspect of service experience; take service + maintain on-site presence minimum of 2x/week
  • Embody and elevate the Sifted brand with clients, in the community and internally with your team
  • Plug into the local startup scene and create buzz for our lunch programs
• People Management + Leadership
• • Hire host team, oversee host schedule
  • Train and monitor performance of host team
  • Schedule and conduct one-on-one’s with each host on a regular basis
  • Build and foster strong relationship with host team; reinforce positive host culture
  • Lead host team by example (ex: client communication, host communication, on-site conduct, brand-aligned set ups)

Our ideal candidate

• Has 1+ years experience in the service industry
• Has 1+ years experience in a professional setting
• Is operationally minded : exhibits strong follow-through on tasks and progress; flexes between a granular attention to detail and big-picture thinking; balances decisiveness and patience in time-sensitive situations
• Is a natural leader : has filled a coaching, managing or leadership role; feels confident delegating when necessary; models a readiness to help, serve and support; is highly responsive and accessible
• Is analytical : can rapidly convert quantitative feedback into qualitative action; has basic proficiency in Microsoft Excel; can leverage data and technology to automate certain job functions
• Is brand-aware: can accurately represent and speak to a company’s brand

Perks + benefits

• Compensation : starts between $55-65k per year + yearly bonus tied to goal achievement
• Company-sponsored health insurance plans, including 100% company-paid HDHP, as well as vision + dental opt-in
• Unlimited paid-time-off; 10 paid company holidays; paid winter break from Dec 24-Jan 1.
• Monthly cell phone usage reimbursement
• Free lunch during meal service
• 100% mileage reimbursement
• Opportunities to take on larger roles within our organization + learn with a fast-growing start-up

Job Type: Full-Time

Shift: Weekdays

Weekly day range: Monday through Friday

Eligibility : This position must maintain a State Food Handlers Card

Work environment : This position is based in a commercial commissary kitchen.

Physical requirements : This position requires standing for up to 6 hours at a time and moving equipment up to 50 lbs.