Category Specialist

Chewy

Plantation, Florida

JOB DETAILS
SKILLS
Communication Skills, Cross-Functional, Identify Issues, Merchandising, Onboarding, Operations Management, People Management, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Process Management, Product Support, Risk Analysis, Systems Administration/Management, Vendor/Supplier Management, Vendor/Supplier Selection, Writing Skills
LOCATION
Plantation, Florida
POSTED
30+ days ago

Job Description:

At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers!

Your Opportunity 

The Category Specialist supports the onboarding, enablement, and ongoing management of vendors within the Consumables category. This role partners closely with cross-functional teams to onboard vendors accurately and efficiently while resolving any discovered issues. The role serves as a key operational contact for vendors and internal customers, helping drive a high-quality experience.

What You’ll Do

  • Manage the onboarding process for assigned Consumables vendors from setup through launch, providing guidance, timelines, and status updates
  • Partner with the Merchandising Operations team to coordinate onboarding activities, resolve issues, and remove blockers
  • Ensure vendors are accurately configured across systems, tools, and requirements
  • Support product setup, configuration, and ongoing maintenance
  • Troubleshoot product issues and coordinate resolution with Operations, Product, and Technology teams
  • Identify recurring issues or risks and surface insights to improve processes and product performance
  • Respond to and resolve internal and vendor-facing tickets related to onboarding and category execution
  • Triage issues appropriately, track them through resolution, and ensure vendors and internal partners are informed
  • Communicate clearly and professionally with vendors, building and maintaining strong working relationships
  • Proactively identify vendor risks, gaps, or opportunities tied to execution
  • Share vendor feedback and operational insights to inform process and product improvements
  • Support category-level operational initiatives as needed

What You’ll Need

  • Completion of a BS/BA degree desired
  • 1+ years of experience in category operations, vendor management, merchandising support, or related roles
  • Experience working with external vendors and cross-functional internal teams
  • Experience managing tickets, workflows, or operational requests
  • Familiarity with merchandising or onboarding support systems
  • Strong written and verbal communication skills

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact

CAAR@chewy.com

.

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

About the Company

C

Chewy

Amazon changed how we shop for books. Netflix transformed the way we consume movies. At online pet specialty retailer Chewy, we’re disrupting the pet products industry by offering our customers the easiest way to get the premium products they want, backed by unparalleled service. We strive to win at everything we do, whether that means bending over backwards to gain our customers’ trust and loyalty or creating a creative and stimulating work environment for our employees. We aim to wow our customers—and our employees. Trust us. You’ll notice the difference from the moment you become a candidate with us. At Chewy, we believe in ownership and accountability and value creativity. We are makers and doers who thrive on the desire to drive results. We approach our mission to provide the best service and pet products anywhere with a dogged determination and a disposition that’s as sunny as the South Florida oceanfront we call home. Sure, we work hard, but we have fun, too. Of course, that’s not hard to do when you get to bring your favorite four-legged friend to the office.

COMPANY SIZE
1,500 to 1,999 employees
INDUSTRY
Retail
FOUNDED
2011
WEBSITE
https://www.chewy.com/