Category Manager - Temporary Labor & Outsourced Warehouse Services, U.S. & Canada

Location: Westerville, Ohio

Work model: Hybrid - 3 days in office / 2 days from home

Relocation: No relocation package available

Salary range: USD 95,000 - 140,000

Important: Candidates should currently be located within commuting distance of Westerville, OH.

About the Role

DHL Corporate Procurement is looking for a senior procurement professional to manage the Temporary Labor and Outsourced Warehouse Services category across the United States and Canada.

This role is responsible for developing and executing category strategies, managing supplier relationships, leading supplier negotiations, and partnering with senior stakeholders across DHL operations.

Temporary labor refers to agency-based workers used when business volume increases or decreases. This category is important because the business cannot always hire full-time employees when operational volume changes.

The primary scope of this role is the U.S. and Canada. The role has limited connection with Mexico and Central America, approximately 10%, mainly for best practice sharing and alignment rather than direct procurement responsibility.

Key Responsibilities

• Develop and execute category strategies for temporary labor and outsourced warehouse services across the U.S. and Canada.
• Lead sourcing initiatives, supplier selection, RFPs, supplier negotiations, and contract discussions.
• Manage relationships with staffing agencies, temporary labor providers, and outsourced warehouse service providers.
• Drive cost optimization, service quality, supplier performance, risk mitigation, and operational reliability.
• Partner with senior stakeholders across procurement, operations, HR, finance, and business leadership.
• Support multi-site labor needs in warehouse, logistics, distribution, supply chain, or other high-volume operational environments.
• Use market insights to understand labor trends, agency workforce models, pricing, and supplier capabilities.
• Manage supplier performance through KPIs, scorecards, governance meetings, and issue resolution.
• Identify opportunities for supplier consolidation, process improvement, and stronger strategic supplier partnerships.
• Ensure procurement activities follow corporate governance, compliance, and policy requirements.

Required Experience

The ideal candidate will bring strong procurement or category management experience in one or more of the following areas:

• Temporary labor procurement
• Contingent workforce procurement
• Staffing services procurement
• Agency labor
• Outsourced warehouse services
• Indirect procurement related to labor or operational services
• Category management
• Supplier negotiation
• Large spend ownership
• Senior stakeholder management

Must-Haves

• Strong temporary labor or contingent workforce category experience.
• Supplier negotiation and procurement/category management experience.
• Ability to manage senior stakeholders in a regional environment.
• Ability to work from the Westerville, OH office 3 days per week.

Preferred Experience

• Experience supporting warehouse, logistics, distribution, supply chain, manufacturing, fulfillment, or high-volume labor environments.
• Experience managing temporary labor programs across multiple sites.
• Familiarity with contingent workforce models, MSP programs, VMS tools, or supplier governance processes.
• Experience managing suppliers across both the U.S. and Canada.
• Experience improving supplier performance, reducing supplier fragmentation, or building strategic supplier partnerships.

What Success Looks Like

• Understand how temporary labor supports operational flexibility when business volume changes.
• Negotiate effectively with staffing and labor service providers.
• Build strong relationships with operational leaders who depend on labor availability and service quality.
• Balance cost, service, compliance, and supplier performance.
• Operate strategically in a regional procurement environment while staying close to operational needs.
• Bring structure, governance, and category discipline to a business-critical labor category.

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