Catalog Support Engineer,, Catalog Support and Programs

Amazon

Seattle, WA

Apply

JOB DETAILS

SKILLS

Analysis Skills, Business Skills, Business Support, Candidate Sourcing, Communication Skills, Computer Maintenance, Cross-Functional, Customer Experience, Debugging Skills, Detail Oriented, Distributed Computing, Identify Issues, JSON, Metadata, Problem Solving Skills, Process Improvement, Product Support, Quality Management, RAID Storage, REST (Representational State Transfer), Requirements Management, Retail, Scripting (Scripting Languages), Service Level Agreement (SLA), Software Administration, Software Development, Strategic Analysis, Team Building, Technical Support, Web Programming, Web Services, XML (EXtensible Markup Language)

LOCATION

Seattle, WA

POSTED

30+ days ago

Description Work hard. Have fun. Make history. The mission of the Catalog Support and Programs (CSP) team is to provide a single point of contact for item-related problems and issues related to all retail and merchant catalog. As a member of Amazon Selection and Catalog Systems team, you'll play a key role in driving Amazon's business. You will be responsible for monitoring the data flow as well as meeting ticket SLAs and driving rootcause resolution defects. You will play a key role in supporting our business teams worldwide by providing critical product support, carrying out data research, liaising with technology and other internal teams on workflow improvements, data interpretation and data improvements and help providing solutions that drive ongoing improvements to the quality of Amazon's catalogs. This role requires an individual with excellent analytical abilities and business acumen. The successful candidate will be a self-starter, comfortable with ambiguity, have strong attention to detail, and will be comfortable accessing and working with data from multiple sources. The candidate should also have strong communication skills, enabling them to work with key business stakeholders to understand requirements and shape analytical deliverables. Candidate should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to work cross-organizationally. A keen sense of ownership and drive is a must. The role will work with a diverse set of data and cross-functional teams as well as use data to drive process improvement. An ideal engineer is one who enjoys discovering and solving ambiguous problems, can quickly learn complex systems, and enjoys building actionable insights from data. To meet these challenges we are looking for passionate, talented and super-smart support engineers. We are looking of people who innovate, love solving hard problems and never take no for an answer. Our engineers are top-notch engineers, who work hard, have fun and make history. Key job responsibilities Big Picture: solve problems at their root, stepping back to understand the broader context Proactive: You display energy and initiative in solving problems. You follow all possible avenues to get the job done Adaptable: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles Quality: You demonstrate appropriate quality and thoroughness. Integrity: You act with personal integrity at all times Professional: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work Migrate the metadata and business rules from existing manual templates into Unified Platform to provide new listing experiences to internal customers. Analyze and fix inconsistencies of existing metadata and business rules Use problem solving and analytical skills to solve business problems and drive process improvements About the team The Amazon Selection and Catalog Systems team is responsible for the systems that allow our business units to provide customers with the largest, highest quality, and most up to date selection in the world. Basic Qualifications - 2+ years of software development, or 2+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems Preferred Qualifications - Knowledge of web services, distributed systems, and web application development - Experience troubleshooting & maintaining hardware & software RAID - Experience with REST web services, XML, JSON Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 80,200.00 - 130,700.00 USD annually

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles