Casualty Manager

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Casualty Manager to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Casualty Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

We are seeking an experienced and highly motivated Claims Manager to lead a team of claims professionals handling a diverse portfolio of claims. This role has a significant focus on property damage exposures arising from Garage operations and General Liability risks, including Garagekeepers claims and subcontractor-related property damage losses. The portfolio consists primarily of moderate-severity claims, generally valued up to $150,000, requiring strong technical expertise in investigation, liability assessment, reserving, negotiation, and resolution.

The Claims Manager is responsible for driving technical excellence, operational performance, and talent development while ensuring superior claim outcomes and exceptional customer service. As a key member of the Claims leadership team, you will provide strategic direction and oversight throughout the claim lifecycle, including coverage evaluation, investigation, reserving, litigation management, negotiation, and resolution. The successful candidate will actively partner with internal and external stakeholders, including underwriting, brokers, insureds, third-party administrators, and business leaders, to ensure consistent execution of claims strategies and alignment with organizational objectives.

This is a hands-on leadership role requiring strong technical expertise, sound judgment, and the ability to influence outcomes while fostering a culture of accountability, continuous improvement, and high performance. In addition to leading and developing the team, the Claims Manager will serve as a technical resource for complex property damage matters and provide guidance on coverage, liability, damages assessment, and resolution strategies.

• Lead, coach, and develop a team of claims professionals to achieve technical excellence and deliver consistent, high-quality claim handling.
• Drive superior claim outcomes through effective oversight of coverage analysis, investigation strategies, reserving practices, litigation management, and settlement authority decisions.
• Ensure timely and accurate claim evaluation, reserving, and resolution to effectively manage indemnity, expense, and litigation costs.
• Conduct regular file reviews and operational audits to assess claim quality, identify opportunities for improvement, and reinforce best practices.
• Utilize claims analytics, dashboards, and management reporting to monitor performance, identify trends, and drive business results.
• Partner closely with underwriting and business leaders to provide insights regarding loss trends, emerging exposures, and portfolio performance.
• Influence litigation strategies by collaborating with defense counsel, insureds, brokers, and TPAs to achieve optimal outcomes.
• Establish performance expectations and provide ongoing coaching, mentoring, and development opportunities to build organizational capability.
• Promote operational excellence through process improvement initiatives, regulatory compliance, and adherence to company claim handling standards.
• Foster a culture of accountability, collaboration, customer focus, and continuous improvement.

What you will need to succeed

• Bachelor's degree preferred.
• 8+ years of commercial casualty claims experience, including handling AL/GL claims.
• Prior leadership, supervisory, or team management experience preferred.
• Demonstrated expertise in coverage analysis, litigation management, reserving, negotiation, and claim resolution.
• Strong financial acumen with the ability to effectively manage loss costs and claim expenses.
• Proven ability to analyze data, identify trends, and translate insights into actionable business strategies.
• Exceptional communication, collaboration, and relationship management skills.
• Ability to influence across organizational levels and build strong partnerships with internal and external stakeholders.
• Track record of developing talent, fostering engagement, and leading high-performing teams.
• Strong organizational, decision-making, and problem-solving skills in a fast-paced environment.

Ready to take your career to the next level? We would love to hear from you.

For positions based in Illinois, the base salary range is $120,000-$138,700. For positions based in Massachusetts the base salary range is $122,000-$138,700. For positions based in New Jersey the base salary range is $122,000-$138,700. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: 2026 Benefits Overview

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area:

CL - Claims

AIG Claims, Inc.