Castle Café Team Member

JOB DESCRIPTION

Job Title: Castle Café Team Member

Department: 06/Food

Type of Position: Full-time Status: Non-Exempt Hours: Varies

Job Summary:

Café Team members are responsible for delivering excellent customer service, preparing and serving food/beverages and maintaining a clean, organized environment. Team members will also be responsible for adhering to safety and hygiene protocols to ensure a safe experience for visitors and staff.

Benefits:

• 401(k) plan
• EAP
• Birthday Pay
• Scholarship Opportunities
• Free Admission to Local Attractions
• Flexible Scheduling
• Team Member Events
• Free Wellness Screenings
• Tips earned will vary by shift worked

Responsibilities and Duties:

• Must be available to work in and perform all roles as needed, including Castle Café and seasonal carts.
• Must maintain professionalism and courtesy while interacting with guests and team members.
• Must be able to comfortably interact with guests and deliver quality service based on Ruby Falls' Core Values.
• Must be available to train new team members with the point-of-sale system, opening and closing procedures, food safety and sanitation procedures.
• Demonstrates effective leadership through training and communicating with all team members.
• Demonstrates fairness, consistency, and confidentiality with all team members and works well with limited supervision.
• Ability to initiate open, clear communication with team members as well as managers.
• Ability to enforce food safety and sanitation.
• Assists in receiving and stocking food and beverage deliveries.
• Assists in keeping the stock and storage areas organized and clean.
• Ensures appropriate sanitization and cleanliness of all equipment including utensils, dishes, tables, and chairs.
• Ensure food temperatures are monitored.
• Ability to reliably meet required work schedule and adhere to company attendance policies.
• Ensure policies and alcohol laws are being followed as needed.
• Must maintain uniform compliance.
• Other duties as needed or assigned.

Physical Requirements:

• Ability to sit, stand, walk, climb, stoop, and balance.
• Ability to lift, grab, press, and push to perform essential duties.
• Lift and carry up to 50 pounds.

Educational and Other Requirements:

• ServSafe Certification and Server Permit upon hire, as required.
• Must have basic computer skills, knowledge of Point-of-Sale systems.
• Must be available to work a flexible schedule including evenings, weekends, holidays, and peak seasons.
• Ability to input and access data in computer, to perform assigned duties with attention to detail and accuracy.
• Ability to understand guest inquires and provide accurate responses.
• Ability to count, give correct change, keep cash bags and drawers organized.
• Ability to multi-task in a fast-paced environment.
• Must be able to effectively work with team members to solve problems as they arise.