Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Casino Marketing Executive, you'll be at the forefront of delivering exceptional guest experiences through personalized service and thoughtful decision-making. By analyzing player activity and curating tailored experiences, you'll foster lasting relationships and enhance guest engagement. In collaboration with cross-functional teams, you'll help create seamless, memorable moments that reflect our commitment to service and hospitality.
THE DAY-TO-DAY:
• Support customer development and retention by evaluating players' casino activity to determine appropriate incentives and exercising sound judgment to approve a limited number of comps and allowances, including rooms, food, beverages, event tickets, promotional chips, free play, airfare, or applicable discounts • Manage guest reservations using various hotel software systems and work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers • Resolve customer disputes and complaints to the satisfaction of the customer and the company • Minimum exposure to business decisions regarding customer credit lines, allowances, and comps • May attend special events to support marketing efforts and engage with customers and participate in quarterly Receivable Meetings to provide updates to the Corporate Finance group
THE IDEAL CANDIDATE:
• Minimum of 21 years of age • 3+ years of prior relevant experience in hospitality, casino marketing, or a related field required
THE PERKS & BENEFITS:
• Wellness incentive programs to help you stay healthy physically and mentally • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more • Free meals in our employee dining room • Free parking on and off shift • Health & Income Protection benefits (for eligible employees) • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19646
Are you ready to JOIN THE SHOW? Apply today!