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Urban Restaurant Group

Portland, OR

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JOB DETAILS
SKILLS
Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Food Delivery, Food Safety, Food Services, Food and Beverage Industry, Order Processing, Point of Sale (POS) Systems, Presentation/Verbal Skills, Problem Solving Skills, Public Health, Resolve Customer Issues, Retail, Safety Standards, Safety/Work Safety, Service Delivery, Team Player, Time Management
LOCATION
Portland, OR
POSTED
30+ days ago
Benefits:
  • Diverse, Inclusive, Welcoming Safe Space for Everyone
  • Opportunities to Group
  • Work-life Balance
  • Delicious Food
  • We're Competitive

Position Overview: We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.


Fullers Burger Shack is a fast paced counter service eatery and we are looking for the right person to join our team.  We aim to have an elevated level of service and a strong sense of teamwork.


Key Responsibilities:


  • Customer Interaction: Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.
  • Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.
  • Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.
  • Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.
  • Problem Resolution: Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.
Qualifications:


  • Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.
  • Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.
  • Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment.
  • Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.
  • Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.
  • Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.
  • Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.


About the Company

U

Urban Restaurant Group

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