Cash Management Manager Sr

Position Title

Cash Management Manager Sr

 

Location

New York, NY 10018

 

Job Summary

The Cash Management Manager Senior plays a critical role in enhancing the client and employee experience. This role oversees the implementation of complex cash management setups, ensures operational excellence, and drives client satisfaction through strategic coordination and white-glove service. The senior manager serves as a key escalation point, collaborates cross-functionally to resolve issues, and ensures compliance with regulatory standards. Additionally, they play a critical role in mentoring staff, optimizing processes, and contributing to continuous improvement initiatives that enhance the overall client experience and operational efficiency.

 

Job Responsibilities:

JOB RESPONSIBILITIES

Implementation of Cash Management Services

• Work on highly complex implementation setups that require extensive knowledge of applications, documentation, and white-glove delivery to clients and internal partners Partner with sales to deliver white-glove onboarding.
• Partner with the sales team to deliver white-glove service and support via phone and email.
• Ensure accurate and timely implementation of services.

Client Support and Coordination

• Serve as a primary point of contact for any escalations or urgent matters prompted by client or internal employees inquiries related to cash management services.
• Ensure the delivery of dedicated technical, operational, and product support to all Corporate, Commercial, Small Business, and Private Banking clients utilizing TM Services.
• Work closely with assigned Sales Officers to deliver exceptional "white glove" treatment.
• Review detailed records of client interactions and service implementations.

Quality Assurance, Audits, and Reviews

• Conduct QC reviews and monitor call fraud alerts related to bill pay activity.
• Collaborate with fraud prevention teams to enhance monitoring strategies and client protection.
• Ensure all transactions are accurately processed and posted before daily cutoffs.
• Identify and resolve discrepancies in a timely manner to maintain transaction integrity.
• Assist with the monitoring and review of QA reports, including SLAs and error tracking.

Mentorship, Training, and Process Improvement

• Be an escalation resource for Specialists and Senior Specialists and provide guidance on best practices and service excellence
• Assistance with training and onboarding new employees
• Identify gaps in operational processes and collaborate with leadership to implement improvements.
• Assist with team building and cross-functional collaboration efforts.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
• 10+ years of experience in banking, and at least 7+ year experience in treasury services, or cash management
• 7+ years in previous management experience.
• Strong understanding of wire and ACH processes, fraud prevention, and client onboarding.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and banking platforms.
• Strong knowledge of treasury management products and treasury management services experience (i.e. Remote Deposit Capture, Positive Pay, ACH/Wires, on-line banking, Cash Vault, Lockbox and bill pay products)

Preferred Qualifications:

• Bachelor’s degree in Finance, Business, or related field preferred.
• Understanding of FIS, Fiserv, and/or Corporate Connect a plus preferred
• Treasury Management Payment and Services experience preferred
• Familiarity with Bank operational policies and procedures.

Job Competencies:

• Collaborative nature working with both internal and external clients
• Identify process improvements
• Outstanding verbal, written and interpersonal communication skills
• Strong Managerial skills with the ability to mentor and grow staff.
• Effective organizational and time management skills
• Ability to handle escalated matters and complex problems
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range

$108,588.00 - $169,529.00