Cash Collection Specialist

About TIPCO Technologies

TIPCO Technologies is a leading service provider of fluid conveyance solutions, helping customers operate more efficiently through focused, flexible solutions powered by our people, partnerships, and innovation. As One TIPCO, we are committed to customer-focused service, continuous improvement, safety, quality, teamwork, and doing what is right.

Position Summary

The Cash Collections Specialist plays an important role in supporting TIPCO Technologies’ financial health by helping ensure customer payments are processed accurately, outstanding balances are researched and resolved promptly, and collection activity is handled with professionalism, consistency, and strong customer service. This role supports the Accounts Receivable and Collections function by processing payments, researching invoices and account discrepancies, troubleshooting payment issues, maintaining accurate records, and partnering with internal teams to improve cash flow and reduce past-due balances.

The ideal candidate is detail-oriented, organized, analytical, and comfortable communicating with customers and internal partners. This person must be able to balance persistence with professionalism, resolve issues thoughtfully, and contribute to a positive customer experience while helping TIPCO maintain strong receivables performance.

Essential Duties and Responsibilities

• Process customer payments accurately and timely, including checks, ACH payments, credit card payments, wires, lockbox activity, and other approved payment methods.
• Apply payments to customer accounts and open invoices in accordance with established accounting procedures.
• Research unapplied cash, short payments, overpayments, duplicate payments, and customer remittance discrepancies.
• Investigate invoice questions, billing issues, missing documentation, purchase order discrepancies, tax concerns, and other items that may delay payment.
• Partner with the Collections team to identify past-due accounts, prioritize follow-up activity, and support timely resolution of outstanding balances.
• Communicate professionally with customers regarding payment status, invoice copies, account balances, remittance details, and payment timing.
• Troubleshoot payment issues by coordinating with customers, sales, customer service, branch teams, and accounting partners.
• Maintain accurate documentation of customer interactions, collection activity, payment commitments, account updates, and dispute resolution steps.
• Review accounts receivable aging reports and assist with identifying trends, risks, and accounts requiring escalation.
• Prepare and send statements, invoice copies, payment reminders, and other customer communications as needed.
• Assist with resolving customer disputes while preserving positive business relationships and supporting a high level of service.
• Escalate complex, high-risk, or unresolved accounts to leadership in accordance with company procedures.
• Support month-end close activities related to cash application, collections reporting, account reconciliation, and receivables cleanup.
• Recommend process improvements that increase accuracy, reduce delays, improve collections efficiency, and enhance the customer payment experience.
• Handle sensitive financial information with confidentiality, professionalism, and sound judgment.
• Perform other duties and special projects as assigned.

Knowledge, Skills, and Abilities

• Strong understanding of accounts receivable, cash application, invoice research, customer account follow-up, and collections support practices.
• Ability to review account activity, identify discrepancies, and determine appropriate next steps for resolution.
• Strong customer service mindset with the ability to communicate professionally, calmly, and clearly.
• High attention to detail with the ability to maintain accurate payment records, account notes, and supporting documentation.
• Ability to prioritize work, meet deadlines, and follow through on open items in a fast-paced environment.
• Comfort working collaboratively across Finance, Accounting, Sales, Customer Service, and branch teams.
• Ability to handle sensitive customer and financial information with confidentiality and sound judgment.

Education and Experience

• High school diploma or equivalent required; associate degree or coursework in accounting, finance, business, or a related field preferred.
• One to three years of experience in accounts receivable, cash application, collections, billing, customer service, or a related finance support role preferred.
• Experience researching invoices, payment discrepancies, customer account issues, or receivables activity strongly preferred.
• Proficiency with Microsoft Office, especially Excel and Outlook.
• Experience working in an ERP, accounting, CRM, or collections management system preferred.
• Strong attention to detail and ability to maintain accurate records in a fast-paced environment.
• Strong written and verbal communication skills with the ability to interact professionally with customers and internal team members.
• Ability to handle confidential information appropriately.

TIPCO Core Competencies

• Competitive: Driven to Win: Takes ownership of receivables work, follows through on commitments, and supports strong business results through accurate and timely collections activity.
• Customer and Solutions Focused: Communicates with customers and internal partners in a way that supports resolution, strengthens trust, and protects the customer relationship.
• Entrepreneurial Mindset: Identifies opportunities to improve payment processes, reduce delays, and create more efficient ways of working.
• Supportive Team Environment: Partners effectively across departments and contributes to a respectful, collaborative, One TIPCO culture.
• Integrity: Handles financial information, customer records, and account details with confidentiality, accuracy, and professionalism.
• Safety and Quality: Demonstrates care, accuracy, and consistency in daily work, supporting quality outcomes and responsible business practices.

Work Environment and Physical Requirements

This role is generally performed in a professional office environment and requires regular use of a computer, phone, and standard office equipment. The employee must be able to sit, stand, communicate, and perform computer-based work for extended periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Benefits

• Medical
• Dental
• Vision
• EAP
• 401k and company match
• Generous time off
• Hybrid work schedule
• Compensation range: $25.00-$28.00 based on qualifications and experience