Case Worker

Case Worker

Salary

$57,532.80 - $62,830.00 Annually

Location

1010 Lavaca Street, Austin, TX

Job Type

Full Time

Remote Employment

Flexible/Hybrid

Job Number

26-10792

Department

Public Defender

Opening Date

07/22/2026

Closing Date

8/23/2026 11:59 PM Central

• Description
• Benefits
• Questions

Job Summary

The Travis County Public Defenders Office is a comprehensive public defender office envisioned to be client-centered, independent, and innovative to the needs of the Travis County community. Consistent with nationally recognized best practices, the PDO provides high-quality holistic defense representation and other support to its clients. We represent youth in Juvenile Court and adults, including those living with serious mental illness/intellectual or developmental disability, in Criminal Court.

As key part of the interdisciplinary team, the case worker works closely with clients, PDO attorneys and other advocates to provide case support including intensive case management to justice involved clients, determining client eligibility for a variety of social services available, and/or providing other social services related to crisis intervention and short-term case management. The case worker interviews clients, identifies community resources that are responsive to client needs, and provides ongoing support and advocacy. The case worker also refers clients to clinical and social service provider resources.

DISTINGUISHING CHARACTERISTICS:

This is a job classification within the Social Services job family. This classification is distinguished from other social services classes due to the eligibility-related functions and short-term case management for various clients. This classification interviews clients and collects eligibility documentation to determine appropriate social services assistance and monitors client progress and usage of assistance. Duties also include problem-solving assistance and functioning as an advocate on behalf of the client. This classification may require a flexible work schedule in order to meet the needs of the department.

Duties and Responsibilities

• Interviews clients at various locations including but not limited to jails, community, court and homes and

develops a strengths based needs assessment.

• Requests medical, educational, institutional records as needed in support of legal case.
• Provides case management services for clients. Conducts ongoing assessment of client needs. Develops casework/service plans, supports progress and follow-up. Provides social services related to crisis intervention.
• Coordinates with other service agencies, organizations, and vendors to provide appropriate services and information for clients as well as referrals. Serves as an advocate on behalf of client. Makes

appropriate referrals and warm hand offs to other social service, education, and/or health agencies as

needed. Interprets eligibility requirements, policy and procedures to clients, other agencies, vendors

and governmental entities.

• May provide short and long-term case management, crisis intervention and service coordination to

ensure maximum self-sufficiency. May provide short-term independent living skills assistance and

training.

• May assist clients in obtaining vocational and employment services.
• Reminds clients of court dates and court mandated appointments and provide transportation as needed.
• Provides timely, thorough documentation of all client services and related communications in case management system.
• Performs other job-related duties as assigned.

Minimum Requirements

Education and Experience:

Bachelors degree in one of the Social or Behavioral Sciences AND two (2) years experience in social services related work;

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:

Valid Texas Drivers License.

Please attach resume to online application.

Preferred:

• Applications with a cover letter detailing interest in the position, including why you want to work for the Travis County Public Defender's Office.
• Ability to interview indigent clients to assess their legal and social support needs.
• Ability to fluently speak and write in Spanish.
• Mission-aligned experience (work or lived) advocating on behalf of or supporting people/communities directly impacted by the criminal/immigration/indigent civil legal system.

Knowledge, Skills, and Abilities:

Knowledge of:

• Policies, practices, procedures and terminology of assigned function.
• Local social services, organizations and programs and the resources available.
• Federal, State and Local program laws and requirements.
• Modern office practices, procedures and methods.
• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
• May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.

Skill in:

• Providing assistance to clients.
• Interviewing techniques.
• Problem-solving and decision-making.
• Referring clients to appropriate social services organizations and programs.
• Math computation.
• Operating a variety of modern office equipment, including a computer.
• Both verbal and written communication.

Ability to:

• Deal effectively with persons experiencing crises and economic stress.
• Work effectively and courteously under high-pressure circumstances.
• Prepare accurate and complete records and reports.
• Demonstrate consistent, sound, and mature judgment in the effective and efficient use of human and financial resources.
• Manage time well and meet timelines.
• Communicate effectively.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, community outreach and other organizations, clinical and other social service providers, and the general public.

Work Environment & Other Information

The PDO is committed to inclusive hiring and dedicated to diversity in our work and staff. The PDO strongly encourages candidates of all identities, experiences, abilities and communities to apply. All applicants should be dedicated to working in and sustaining an environment that enables staff and clients to feel empowered, valued, respected, and safe. In considering applicants, the PDO values an applicants experience and/or thoughtfulness in working with people from communities that experience marginalization.

Physical requirements include the ability to lift/carry up to 25 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing stairs, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, driving, client/customer contact, and squatting to perform the essential functions.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

Work Hours: Monday-Friday 8:00 AM to 5:00 PM

May work some nights, holidays, and weekends.

Department: Public Defender's Office

Location: 1010 Lavaca Street, Austin, TX 78701

Post-Offer Criminal Background Check Required.

For updates or questions on this position, contact: Joshua Clasberry at Joshua.Clasberry@traviscountytx.gov.

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

Benefits

Employment at Travis County comes with a full array of benefits. We offer comprehensive health insurance, a no-cost, on-site Health and Wellness clinic, longevity pay, paid vacations, sick time and personal holidays, not to mention an industry competitive salary structure and a friendly, stable work environment.

FY2026 Travis County Benefit Guide

In this valuable Travis County Benefits Guide you will find benefit summaries, eligibility requirements, costs, contact numbers and addresses as well as other general information on the benefits available to Travis County Employees and Retirees.

Credit Union

Employees may join the Travis County Credit Union which offers low-interest loans, savings plans through payroll deduction, safe deposit boxes and other benefits.

Deferred Compensation

Employees may enroll in a tax- free sheltered investment plan through payroll deduction.

Direct Deposit

Employees may sign up for direct bank deposit.

Employee Assistance Program

Travis County provides a confidential counseling and referral service free of charge to county employees and their family.

Employee Organizations

Membership in the American Federation of State, County, and Municipal Employees Union is available through payroll deduction.

Employee Health & Wellness Clinic

Employees may access the clinic for a variety of wellness program and health care services with no co-pay, no deductible and no co-insurance costs.

Holidays

An average of eleven paid holidays are designated by the Travis County Commissioners Court at the beginning of each fiscal year.

Insurance

Employees may select from four plans: an Exclusive Physician Organization (EPO), Choice Plus Preferred Physician Organization (PPO), Consumer Choice or a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). All four options include a Pharmacy Plan. Travis County's current policy is to pay 100% of the employee's health insurance premium for the Consumer Choice and HDHP. Employees will pay a premium for both the EPO and PPO. Other insurance benefits include $50,000 Basic Life and AD&D paid by the County.

The following benefits are employee paid:

• Dental
• Vision
• Supplemental Life, AD&D
• Dependent Life
• Short Term Disability
• Long Term Disability
• Long Term Care

New employees are covered on the first day of the month following 28 calendar days of employment.

Longevity

Longevity pay is paid for each year completed after three years of continuous service. Peace Officers in a law enforcement activity, whose job requires state peace officer certification, receive pay after one year of certification.

On the regular payday on or after the employees fourth and subsequent adjusted service dates, he or she receives a single payment for the previous year.

Parking

A limited number of assigned parking spaces are available to employees in the Courthouse Complex.

Personal Holidays

Regular, full-time employees are eligible for up to three paid personal holidays each calendar year. Part-time employees shall be granted personal holidays on a prorated basis. New employees earn personal holidays for the calendar year in which he/she begins employment, based on the month in which employment begins:

January - March

3 personal holidays

April - June

2 personal holidays

July - September

1 personal holiday

October - December

None

New employees are eligible to take personal holidays after 90 days of employment.

Retirement

Travis County is a member of the Texas County & District Retirement System with mandatory participation by certain classes of employees. Seven percent (7%) of the gross salary is deducted each pay period. An employee is fully vested after eight years of service. Benefits are prorated for part-time employees.

Sick Leave

Regular employees earn sick leave at a rate of eight hours per month with unlimited accrual during employment. Part-time employees earn sick leave on a pro-rated basis.

Parental Leave

Each Full-time Paid Parental Leave Eligible (PPL) Employee is entitled to a total of 320 hours of Paid Parental Leave in a 12 month period. Paid Parental Leave for Part-time PPL Eligible Employees is prorated based on the number of hours that they are regularly scheduled to work.

Tuition Refund

Certain classes of full-time employees may receive reimbursement for fees associated with pre-approved, job related course work completed satisfactorily.

Vacation

Based on years of county service, regular, full-time employees earn vacation time at the following rates:

0 to 5 years

4.0 hours per pay period

6 to 10 years

4.5 hours per pay period

11 to 15 years

5.0 hours per pay period

16 to 20 years

5.5 hours per pay period

21 plus years

6.0 hours per pay period

Part-time employees earn vacation leave on a pro-rated basis.

Workers Compensation

The county provides all employees workers compensation coverage with benefits in accordance with state statute, if the employee sustains an injury out of, or in the course of work.

01

Do you have experience working in a Public Defender office?

• Yes
• No

02

Have you ever worked in a law office?

• Yes
• No

03

If your answer to number 2 is yes, please describe the type of law performed at the office in which you have worked ( If no, please put "N/A."):

04

Please describe any prior experience (lived or professional) working with people from communities that experience marginalization:

05

Are you fluent in Spanish, both written and spoken?

• Yes
• No

06

Do you speak or write any language other than English?

• Yes
• No

07

If yes, please explain. If no, please put "N/A."

Required Question

Employer Travis County

Address 700 Lavaca Street

Austin, Texas, 78701

Website https://www.traviscountytx.gov/human-resources/jobs