The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.Job SummaryThis Case Processing Manager I - Revenue Agent IV, over the Case Assessment / Case Initiation / Correspondence Team, functions as a supervisor and an excellent fit for critical thinkers. If you enjoy working with a team in a customer service environment and problem solving, this may be the position for you. Your duties include:Managing a team of 8–10 operational staff.Acting as administrator, coach, and advisor and providing training to team members.Working with the Service Center Manager to develop, implement, and monitor operational plans.Determining resource needs and shifting available resources to ensure the highest level of productivity.Analyzing existing and new business requirements to determine gaps and provide solutions.Minimum RequirementsCurrently employed with the Florida Department of Revenue.One year of experience processing Child Support cases in a government or private program.One year of experience in formal coaching or mentoring, including monitoring or staff development and training, and performing on-the-job training.One year of experience reviewing and applying policies and procedures.One year of experience in conflict resolution, including solving complex problems cooperatively through interpersonal communication with employees, partners, or the public.Experience communicating through a variety of methods (report writing, public speaking, correspondence, conflict resolution, email, meetings, memos, etc.) to diverse internal and external audiences.Special NotesStandard workday of 8 am–5 pm, Monday through Friday.May require you to work outside your regular work schedule.This role may be eligible for part‑time telework after you complete required training and reach an acceptable level of proficiency (some days working remotely; all other working days will be at the Largo Service Center in Pinellas County, FL).Salary$49,793.88 – $60,231.84 per annum.BenefitsHealth insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, vision and dental insurance.Screening DisclaimerYour responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.Candidate PoolFuture vacancies may be filled from this advertisement for a period of up to six months.Criminal Background ChecksYou will be required to undergo a National Level‑2 criminal background check which requires you to provide fingerprints.RemindersMale candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at .Other applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1‑866‑663‑4735) in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable‑suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.LocationLargo, FL33778 (Largo Service Center).For assistance, call the People First Service Center at (877) 562‑7287 Monday–Friday, 8 a.m.–6 p.m., Eastern time. Pursuant to Florida Law, 110.211 F.S., the State of Florida is an EEO employer.#J-18808-Ljbffr