General DescriptionThe Case Manager plays a critical role in ensuring the physical emotional and developmental well-being of the youth served by Youth Emergency Services Inc. This role goes beyond supervision-it requires proactive leadership mentorship and advocacy to close gaps in support and create transformational outcomes for clients. The Case Manager is responsible for providing a structured safe and empowering environment while fostering accountability resilience and success.QualificationsDemonstrated leadership and problem-solving skills with the ability to identify and close gaps in client care and support.Must be 21 years or older High school diploma or GED Associates or Bachelors degree in social work psychology or a related field preferred.1-2 years of experience working with youth social services or case management with a strong ability to navigate challenges and drive meaningful outcomes.Proven ability to advocate for youth and families ensuring that services resources and interventions align with client success goals.Strong decision-making and accountability mindset with the ability to take initiative and proactively manage cases.Effective communicator and collaborator skilled in coordinating multidisciplinary teams engaging families and building community partnerships.High emotional intelligence and resilience capable of de-escalating conflicts guiding youth through challenges and modeling positive behaviors.Strong time management and organizational skills with the ability to prioritize tasks in a fast-paced dynamic environment.Tech-savvy and data-driven with the ability to document progress effectively analyze patterns and use technology to enhance case management efficiency.Committed to continuous learning and professional development with a growth mindset focused on improving self team and agency outcomes.Key Responsibilities1. Case Management & AdvocacyProactively manage client cases by identifying gaps in support removing barriers and driving positive change.Ensure timely and accurate documentation that reflects real-time client progress and intervention effectiveness.Serve as a client advocate in treatment plans MDT meetings court hearings and interdisciplinary collaborations.Coordinate and oversee medical educational and therapeutic services ensuring that every client receives the care they need.Bridge communication between therapists schools DFS probation officers judges parents and clients ensuring seamless collaboration and accountability.2. Environment & Daily EngagementEstablish a culture of safety stability and structure that fosters client growth and responsibility.Ensure the home environment is clean organized and welcoming reinforcing positive habits and respect for shared spaces.Prepare and provide nutritious meals that align with healthy lifestyle habits.Lead engaging group sessions structured activities and mentorship opportunities to support personal development.Provide active engaged supervision guiding clients with clear expectations coaching and consistent accountability.3. Leadership & Team ContributionActively contribute to a high-performing mission-driven team supporting colleagues and driving collective success.Take ownership of at least one agency committee using insights and leadership to improve agency operations.Champion agency mission policies and values ensuring daily actions reflect organizational goals.Model and reinforce positive behaviors and daily living expectations creating a standard of excellence.4. Knowledge Skills & AbilitiesCrisis Management & De-escalation Ability to assess intervene and resolve potentially volatile situations with confidence.Strong Communication & Advocacy Ability to connect engage and navigate conversations with youth families and professional partners.Leadership & Team Collaboration Ability to align with and contribute to a results-driven solution-focused team.Time Management & Organization Ability to prioritize tasks effectively in a fast-paced dynamic environment.Resilience & Adaptability Ability to pivot problem-solve and stay mission-focused in the face of challenges.Advanced Technology Skills Ability to use case management software document effectively and leverage technology for efficiency.Understanding of Child & Adolescent Development Ability to support youth growth with a trauma-informed developmentally appropriate approach.We are seeking candidates who are committed to continuous personal and professional growth. During the interview process we expect you to demonstrate a proactive mindset self-awareness and the ability to reflect on how you can contribute to our agencys success. This role requires individuals who are not only able to navigate challenges with maturity and responsibility but who are also eager to learn collaborate and improve over time. We value emotional intelligence and the capacity to build positive supportive relationships. If you are ready to engage with us in a thoughtful forward-thinking way and to grow both personally and professionally within our organization we encourage you to apply.