Paralegal Case Manager – Personal Injury Location: Wilmington, NC | Schedule: Mon–Fri, 8:30 AM – 5:30 PM | Full-Time, Exempt
Speaks Law Firm is seeking an experienced high volume Personal Injury Case Manager (Paralegal) to join our Wilmington team. Candidates must have at least two (2) years of experience working with a high volume of personal injury claims in NC.
No phone calls or recruiter inquiries.
Responsibilities include, but are not limited to:
Maintain effective communication with attorneys, clients, insurance adjusters, and other professionals
Demonstrate key performance indicators and drive tasks to completion
Communicate daily with insurance and health adjusters regarding policies, PIP logs and statement coordination
Monitor client medical treatment
Assist clients with scheduling of doctor's appointments and transportation if applicable
Verify client's insurance coverage
Request client records from health care providers
Understand subrogation liens and disputing unrelated charges
Routine client communication regarding treatment, scheduling, wage loss, etc.
Act as liaison between client and adjusters regarding property damage coverage
Send requests for information including medical records and billing
Assist lead case managers with identifying and investigating conflicts of interest
Collaborate with dedicated case managers, legal assistants, and balance clerks
Organize and maintain client files in Neos CMS
Other duties as assigned by management
Qualifications Required:
High school diploma or equivalent
Two (2) plus years of experience working with NC personal injury claims
Passion for advocating for our clients and maintaining a positive attitude
Strong organizational skills and attention to detail
Intermediate computer skills
Ability to effectively communicate and collaborate with clients and colleagues
Must be able to work on-site from 8:30am to 5:30pm Mon-Fri
Preferred:
Associate's degree or higher preferred
Paralegal certificate a plus
Needles/Neos experience a plus
Compensation: The is an exempt salary position and is eligible for an incentive plan. Competitive salary range depending on experience and qualifications.
Why Join Speaks Law Firm? At Speaks Law Firm, we don’t just manage cases—we help people rebuild their lives. Our culture is rooted in compassion, advocacy, and continuous growth. We offer:
Competitive salary (DOE & qualifications)
Comprehensive benefits: medical, dental, vision, 401k, employer-paid life insurance
Paid time off and parental leave
Opportunities for professional development and advancement
A collaborative, supportive, growth-driven environment
About Us Mission: Help victims recover physically, financially, and emotionally. Values: Improve, Learn, Respect, Communicate, Overcome, Exceed, Serve, Connect.