CASE MANAGER

CASE MANAGER

Salary

$17.37 - $24.56 Hourly

Location

Human Services, LA

Job Type

Full-Time

Job Number

2026-00111

Department

Human Services

Division

Housing

Opening Date

07/23/2026

Closing Date

7/30/2026 11:59 PM Central

• Description
• Benefits
• Questions

Summary

This is the third of five levels in the Human Services series.

Incumbents identify available resources for clients, track client progress and participation, Responsibilities may include; providing direct service to clients; ensuring services adhere to policies, rules and regulations;; processing changes to client status; assessing client needs; referring clients to additional community resources and social services; tracking client progress; and performing the duties of the lower level.

Examples of Duties

(The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Other duties may be assigned.)

• Assesses client needs; researches, evaluates, and recommends appropriate resources; and provides direct services to clients as needed.
• Receives and reviews social service applications for completeness and eligibility; transfers cases to appropriate individuals; monitors case and client information.
• Gathers and validates personal and financial information; maintains client confidentiality and compliance with applicable laws and regulations; determines program eligibility; processes changes to client status.
• Responds to a variety of inquiries from clients and Parish departments; provides referrals to clients as necessary.
• Tracks client progress and ensures services adhere to policies, rules, and regulations.
• Prepares, maintains, updates, and compiles a variety of operational and statistical data, records, reports, and files.
• May prioritize and assign work to lower level staff; monitor the performance of lower level staff; train staff on work methods and procedures; and develop training sessions.
• Job Specific: Provide guidance and information to clients utilizing Parish services
• Performs other duties of a similar nature or level.

SUPERVISORY RESPONSIBILITIES

This position does not require supervisory responsibilities.

Requirements

EDUCATION AND EXPERIENCE

Associates Degree; or, High School Diploma or General Education Degree (G.E.D.) and two years clerical or case manager experience; or, five years related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

LICENSING REQUIREMENTS

Valid Drivers License as per State law or requirement.

QUALIFICATIONS

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE

• Case management techniques;
• Applicable Federal, State, and local laws, rules, and regulations;
• Applicable legal documents;
• Customer service principles;
• Recordkeeping principles;
• Client confidentiality principles;
• Computers and related software applications.

SKILLS

• Assessing cases and clients;
• Providing customer service;
• Reading and interpreting legal documents;
• Applying applicable Federal, State, and local laws, rules, and regulations;
• Preparing reports and maintaining records;
• Conducting research;
• Maintaining confidentiality;
• Using a computer and related software applications;
• Prioritizing and assigning work;
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

Supplemental Information

PHYSICAL REQUIREMENTS

• Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.
• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Incumbents may be subject to travel.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock.
• The noise level in the work environment is usually moderate.

NOTE

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

WORK SCHEDULES

Varied work schedules allow our employees excellent work-life balance. Schedules vary by department and include the following:

• Part-time
• Full-time
• Temporary
• Rotating shifts
• 12-hour shifts
• 4/10s
• 9/80s
• 5/8s

VACATION

Vacation with pay begins accruing from date of employment.

SICK LEAVE

Sick leave begins accruing from the date of employment.

OTHER PAID LEAVE BENEFITS

Funeral Leave, Civil Leave (Jury Duty), and Military Leave

HOLIDAYS

Depending on the position the employee is hired into, employee receives the following paid holidays from the date of hire:

• New Years Eve
• New Years Day
• Martin Luther King Jr. Day
• Mardi Gras Day
• Good Friday
• Memorial Day
• July 4th
• Labor Day
• Veterans Day
• Thanksgiving Day & Friday after
• Christmas Eve
• Christmas Day
• One (1) Personal Day

RETIREMENT

Employees are required to participate in the Parochial Employees Retirement System of La. (Plan A) upon date of employment.

DEFERRED COMPENSATION

A supplemental tax-free retirement account is offered through Nationwide Retirement Solutions. Contribution is the responsibility of the employee via payroll deduction.

SOLUTIONS COUNSELING AND EAP

Free professional help with personal problems for Calcasieu Parish Police Jury employees and their families.

EMPLOYEE FITNESS PROGRAM

The Parish pays an employee fitness allowance toward a fitness facility membership. Allowance is dependent upon employee attending their selected fitness program at least 8 times per month.

ONSITE MEDICAL CLINIC

Health Connection, the Calcasieu Parish Police Jurys onsite medical clinic, provides office visits for a $5.00 co-pay to employees and their Calcasieu Parish Police Jury insured dependents.

LIFE INSURANCE

Basic Life and AD & D - $10,000 Life and AD & D coverage for the employee is included with the health insurance at no cost to the employee.

• Supplemental Life and AD & D
• Employee can purchase term additional Life/AD & D in increments of $10,000 up to a maximum of $500,000.Term Life/AD & D is also available for an employees spouse and eligible dependents.

VISION

A supplemental vision program is available to employees through Always Care.

MAJOR MEDICAL

Major medical insurance is offered for employees with options to add family to the major medical plan.

DISCOUNTS

Dell Computers

Offers a special members only store with discounts and monthly specials.

Verizon Wireless

Offers employee discounts for wireless service.

Sprint

Offers service discounts on Sprint and Nextel devices.

AT&T

Offers discount on service, free phones available, free shipping for online purchases, exclusive offers, sales, & packages.

My Phone MD

630 Prien Lake Road, Suite C

Lake Charles

(337) 478-0808

lakecharles@myphonemd.net

Offers a discount to Calcasieu Parish Police Jury employees for mobile device repair services. Simply notify the staff that you are a Calcasieu Parish Police Jury employee and show your badge.

Fix My Phone

3467 Nelson Road

Lake Charles

(337) 564-6997

www.fixmyphone.com

Offers a discount to Calcasieu Parish Police Jury employees for mobile device repair services. Simply notify the staff that you are a Calcasieu Parish Police Jury employee and show your badge.

01

Do you have a high school diploma or equivalent?

• Yes
• No

02

Do you have a valid Drivers License?

• Yes
• No

03

Are you a current Calcasieu Parish Police Jury employee?

• Yes
• No

Required Question

Employer Calcasieu Parish Police Jury

Address 1015 Pithon Street

Lake Charles, Louisiana, 70601

Phone 337-721-3520

Website http://www.calcasieu.gov