Case Manager III - Career Development

$4,485.99 - $5,079.15

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OVERVIEW OF MESA COUNTY DEPARTMENT OF HUMAN SERVICES
Mesa County Department of Human Services is a forward-thinking agency that has over 300 employees serving the needs of nearly 40,000 residents. From the Colorado National Monument to the thriving agricultural lands and city centers, Mesa County contains a diverse, natural landscape that provides many outdoor activities and adventures. As individuals and an organization, we value and respect humanity, honesty, balance, inclusion and teamwork. We provide a level of flexibility for staff to be able to accommodate their lives outside of the office environment. We value family and the relationships that make our lives rewarding.
Our Mission:
The Mission of the Mesa County Department of Human Services is to help individuals and families achieve safety, stability and opportunity for meaningful employment.
Our Values:
Mesa County Department of Human Services values represent our behavioral anchors for how we conduct ourselves. Simply stated, we value Humanity, Balance, Honesty, Inclusion and Teamwork
JOB SUMMARY:
The Career Development Case Manager III empowers individuals to achieve employment and training goals through individualized coaching, resource navigation, and career planning while providing leadership and technical support to the Career Development Team. This position serves as the designated lead worker for the Career Development team, providing expertise, training, quality assurance, and operational support while maintaining an active participant caseload.
The Case Manager III serves as a subject matter expert in workforce development programs, case management practices, data systems, and compliance requirements. This position supports staff development, promotes accountability, and assists the supervisor in ensuring high-quality service delivery and program compliance. The position works collaboratively with customers, employers, training providers, community partners, and internal staff to support successful workforce outcomes.

Essential Duties 

The following statements describe the primary responsibilities and competencies required to successfully perform the role. Duties are representative of the work performed and are not intended to be all-inclusive. Mesa County reserves the right to modify or assign other duties as needed. 

Human-Centered Coaching & Career Development 

Relationship Building: Establish trusting, empathetic relationships with participants to deliver human-centered career coaching services while also building relationships with staff as a trusted leader. 

Assessment & Action Planning: Assess client strengths, skills, interests in relation to labor market trends, and barriers to employment to determine eligibility and effective workforce development assistance 

Holistic Guidance: Provide ongoing motivation, coaching, and support to individuals navigating career transitions. 

Coaching & Mentorship: Serve as the Lead Career Coach for the Career Development and Employment Services teams. Assist with training staff and implementation of the Goal4It! methodology. 

Case Management & Resource Navigation 

Data Integrity: Maintain accurate, highly detailed case files, documentation, and data entry in compliance with program requirements. 

Barrier Reduction: Identify barriers impacting employment or training success; coordinate supportive services and connect clients to community resources. 

Priority Management: Effectively manage multiple competing priorities while maintaining a high level of accuracy and attention to detail. 

Collaborative Communication: Facilitate productive, professional conversations with individuals, co-workers, employers, training providers, and community partners. Provide strategic input to inform program design and implementation. 

Team Leadership & Operational Support 

Training & Resource Creation: Collaborate with leadership to design training materials, desk guides, and resources that promote staff success and service consistency. 

Quality Assurance: Serve as a subject matter expert on program rules, data entry and documentation. Partner on case file reviews, monitor compliance trends, and coach staff to strengthen service delivery. 

Complex Problem Solving: Guide staff through complex participant situations, policy interpretations, and navigating program requirements.

Interim Leadership: Support continuity of operations by assisting with essential supervisory functions during periods of supervisor absence. 

Community Representation: Represent the program in local and state groups, committees, and partnerships. 

Performs other related duties as assigned, consistent with the scope and intent of the position.

QUALIFICATIONS 

Education: A high school diploma or equivalent is required. 

Core Competencies 

We value experience in workforce development, career counseling, human resources, or any field that requires leadership, coaching, collaboration, and human-centered service delivery. We are seeking someone who can provide technical guidance, coach and mentor peers, promote accountability, and support high-quality workforce services. Individuals must demonstrate the following competencies: 

Strong communication skills, both verbal and written, including the ability to translate complex program information into accessible and understandable language for peers, job seekers, employers, and community partners 

Ability to earn trust and credibility among peers, leading by example and influencing outcomes without direct supervisory authority 

Ability to coach staff and provide guidance that builds confidence and competency

Ability to translate policy into practical application and interpret and apply program requirements

Adaptability and the ability to prioritize competing demands, monitor progress toward deadlines and support continuity of operations during periods of change 

Experience 

Individuals typically develop these competencies through approximately three (3) years of experience in fields such as: 

Social work or human services 

Career counseling or workforce development 

Human resources 

Other positions requiring person-centered service, coaching others, navigating complex systems, and driving successful outcomes 

We recognize that competencies can be gained through a variety of professional, educational, or lived experiences. 

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: 

This position requires standing, stooping, sitting, bending, twisting, and lifting up to 20 pounds. Work is generally confined to a standard office environment. 

While performing the essential functions of this job conditions such as fumes, noxious odors, mists, gasses, and poor ventilation that affect the respiratory system, eyes, or the

skin. 

Employee may be exposed to disease of known or unknown origin, blood-borne pathogens, body fluids and tissue, the threat of direct or indirect violence/conflict by other individuals, and other unanticipated circumstances associated with the position. 

Employees on occasion encounter unsanitary conditions in the home of the program participant. 

In compliance with the Equal Pay for Equal Work Act the following items can be used as adetermining factor in the starting and ongoing wage of an employee working in this position:

A seniority system that rewards employees based on length of employment.

A merit system that rewards employees for exceptional job performance.

Education, training, or experience to the extent that they are reasonably related to the work in question. 

Another factor related to job performance or business operations, such as paying a shift differential to workers on less popular shifts 

Travel, if the travel is a regular and necessary condition of the work performed 

This position is eligible for the following Mesa County benefits: 

Medical 

Dental 

Vision 

Retirement 

Paid Sick and Vacation Leave 

Life insurance 

Long term disability

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Agency

Mesa County

Address

544 Rood Ave

Grand Junction, CO 81501

Phone

970- 244 - 1856

Website

http://www.mesacounty.us