Case Manager I

POSITION TITLECase Manager I LOCATIONKnoxville, TN STATUSFull Time, Hourly, Non-Exempt

PROGRAMVOA Honor REPORTS TOProgram Director

INTRODUCTION

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, promoting healing, accountability, and restorative justice, as well as free HIV testing and education. When VOA was founded in 1896, volunteer referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA. We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS

Our benefits package supports a healthy work-life balance, including:

• Health and Wellness • Employee Assistance Plans (EAP) • Health and Wellness Program • Medical Coverage • Dental Coverage • Vision Coverage • Flexible Spending Account (FSA) • Health Spending Account (HSA) • Short-Term Disability • MetLife Legal Plans • Financial Wellbeing • Competitive Compensation Packages • Life Insurance • Company-paid 403(b) retirement plan with company fund matching • Employee discounts • Loan forgiveness options through federal programs • National Health Corp & Public Service Loan Forgiveness

WORK CULTURE

We are committed to the following core values:

• Commitment • Compassion • Diversity • Justice • Integrity

These values run through our entire culture, and its essential that you truly believe in these values too.

JOB SUMMARY AND QUALIFICATIONS

The SSVF program assists veterans who are homeless or at-risk of homelessness in ending their housing crisis. The goal of the SSVF Case Manager is to assist veterans in ending their housing crisis, enhance their independent living skills, and connect them with community resources and empower them to maintain long-term housing stability and self-sufficiency.

Requirements:

• Bachelors degree in social work or related field • At least 5 years of experience in the field • No degree or a veteran with 3 years of related work experience • Demonstrated ability to provide a reasonable combination of: • Family needs assessment • Knowledge and ability to access local resources • Advocacy • Counseling • Working cooperatively with local service providers • Commitment to the principles of the project • Excellent verbal and written communication skills • High degree of organization and creative problem-solving skills • Personal automobile, valid drivers license, liability insurance, and willingness to travel between counties up to 70% of the time • Completion of required case management and Critical Time Intervention (CTI) training within 90 days of hire

RESPONSIBILITIES

1. Provides outreach to the community to increase awareness of SSVF and recruit veteran families to the program.

2. Provides case management duties, including: • Performing assessments and developing, monitoring, and conducting follow-up activities • Establishing linkages with appropriate agencies and service providers in the area • Providing referrals and coordinating with VAMCs and other service providers to provide health care services and daily living services to participants • Deciding how resources are allocated to participants based on need • Educating participants on issues such as supportive services availability and participant rights • Providing assistance to participants in obtaining VA benefits • Providing assistance to participants in obtaining and coordinating other public benefits • Referring participants to supportive services, including personal financial planning services, transportation services, income support services, fiduciary and representative payee services, legal services, childcare, and housing counseling • Demonstrating good clinical judgment in decision-making regarding participants • Demonstrating ability to relate to veterans and their families in a culturally appropriate manner • Performing Quality Improvement (QI) duties as assigned by supervision and the PQI Committee • Facilitating the Critical Time Intervention (CTI) evidence-based model to program participants

3. Works in partnership with other SSVF Case Managers, Intake Coordinators, and Outreach Workers, and participates in regular case consultation.

4. Advocates for the veteran, integrating their needs and wants into their case plan.

5. Serves as a liaison between local HUD-VASH teams, attending all case conferencing with both HUD-VASH and SSVF teams, and locally coordinating and planning to be responsive to the needs of unhoused veterans in the service area.

6. Understands the barriers that clients in both urban and rural areas face and how to best serve clients in both areas.

7. Complies with all policies and procedures of the program and the Council on Accreditation.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.