Case Manager - Housing & Community Services

SummaryUnder general direction, the Case Manager will coordinate existing services for the unhoused in areas such as prevention, early intervention, and support services. Establishes, maintains, and enhances cooperative relationships with local service providers and the unhoused community. Evaluates the social needs of each client and formulates a written plan of care. Refers clients to appropriate community resources as necessary.Essential Duties And Responsibilities

Provides Case Management to persons experiencing homelessnessServes as a liaison to the unhoused community and coordinates servicesMeets with prospective clients to determine eligibility and sheltering needsHandles telephone calls and interviews each client on admissionProvides a presence and monitors unhoused campsites throughout the CityConducts interviews with campers and those who are in need of services to better assist in coordinating social servicePlans and organizes social service program according to established policiesAssists in the coordination of resident transfersConnects clients with appropriate agencies and servicesCollects information from each client on the social historyIdentifies personal, emotional, and environmental concernsFormulates a Care Management Plan for each client to include housing, employment, physical health, mental healthReviews and updates Care Management Plan regularly with the clientDocuments and records progress on the client's social needs and delivers response to social servicesAssists client to identify resources from other professionals or agencies to solve problemsHelps clients locate funds for dentures, glasses, etc.Participates in case conferences with agencies, nurses, and other resources; assists to understand the client's needsFollows the city policies, procedures, and safety guidelinesPerforms other duties as assigned

Minimum Qualifications

Combination of education and experience equivalent to a Bachelor's degree in social work, public health, or related areaTwo (2) years of experience in the field of social services with unhoused or low-income services or related case management area

Preferred Qualifications

Experience working with diverse agencies and community groups in a local government or non-profit agencyExperience in Community outreach, advocacy, and public education

Certificates, Licenses, Registrations

Valid driver's license