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Case Manager

Lehigh Valley Adult Services

Easton, PA

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JOB DETAILS
SKILLS
Analysis Skills, Auditing, Background Investigation, Career Counseling, Case Management, Communication Skills, Contact Management, Customer Satisfaction, Customer Service Evaluation, Customer Support/Service, Documentation, Federal Bureau of Investigation (FBI), File Management, Human Resources, Incident Management, Leadership, Maintain Compliance, Market Surveys, Needs Assessment, Options Analysis, Patient Care, People Management, Physical Demands, Quality of Care, Regulations, Safety/Work Safety, Staff Training, Substance Abuse, Treatment Evaluation
LOCATION
Easton, PA
POSTED
30+ days ago
                                                                                                   LEHIGH VALLEY ADULT SERVICES


 
JOB DESCRIPTION


Job Title:  Case Manager
 
Reports To:  Director of Developmental Programs
 
Prepared By:  Human Resources 
 
Prepared Date:  9/25/2024
 
Revision Date: 1/20/2026
 
 
SUMMARY
 
The Case Manager of Lehigh Valley Adult Services will be responsible for developing, executing, and managing all day-to-day aspects of the client services by overseeing clinical and administrative operations and managing case files. The Case Manager will facilitate patient care by assessing needs, evaluating treatment options, and coordinating care. They are to act as job coaches and day center support staff, as a leader and supervisor as part of the integral team.. The Case Manager will offer insight of how decisions could impact the program, participants and staff to the leadership team
 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
 
       Completing quarterly and annual assessments of new individuals to determine abilities. 
       Participating in the individual plan process, development, team reviews and implementation.
       Providing effective leadership in all areas of the adult day center including client-centered care initiatives, personnel management, and quality and safety of programming
       Completing client satisfaction surveys each month
       Scheduling of all medical appointments and follow-ups and attendingappointments as needed
       Ensuring the nutritional guidelines for all individuals are followed as written
       Completion of intakes and maintaining contacts with referral sources as needed
       Training, developing the performance  of day center staff and job coaches
       Auditing and addressing staff documentation for timeliness, quality and accuracy while coordinating with the Community Integration Director
       Evaluating staff performance and completing corrective/disciplinary action if required
       Monitoring client services to ensure effectiveness, quality of care compliance and identifies areas of improvements. 
       Participating in the referral process
       Ensuring all staff are trained in the individual’s plan; to include assessments and health promotions/protocols
       Other duties as assigned. 
 
QUALIFICATIONS
       Successful completion of FBI fingerprint (as required), PA Criminal Background Check, Child Abuse Clearance, Drug Screen, and complete a Physical 
       Excellent communication skills
       Analytical Skills
       Complete knowledge of the IDD and Department of Aging Regulations
        
 
EDUCATION AND/OR EXPERIENCE 
 
       Bachelor’s in human services Field or similar is required (Maters is preferred) 
       Minimum two (2) years supervisory experience
       Understand and comply with Incident Management
       First Aid Certification required; Instructor level training preferred
 
 
Hours of Work / Compensation
 
Fulltime, including possible nights and weekends
 
Language Skills
Ability to read and interpret documents such as procedure manuals and work instructions. Ability to write routine reports and correspondence. Ability to speak and communicate well with customers and staff.
 
CERTIFICATES, LICENSES, REGISTRATIONS
Must remain current and updated
Must complete 48 hours of training Annually
Certified Investigator preferred, or willing to obtain certification within the first three (3) months of employment.
  
PHYSICALS DEMANDS
 
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
For the most part ambient room temperatures, lighting, and traditional office equipment as found in a typical office environment.
 
 
 
 
 

About the Company

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Lehigh Valley Adult Services