Case Manager - Charleston, WV

Position Summary

Job Duties and Responsibilities

• Coordinating required services to address unmet needs and assessing when a case should be recommended for closure or reopening.
• Build and maintain strong relationships with community members, organizations, and stakeholders.
• Represent the organization at community events, meetings, and forums.
• Develop and implement outreach strategies to promote organizational initiatives.
• Gather and communicate community feedback to internal departments.
• Coordinate and manage community engagement programs and activities.
• Serve as a point of contact for community inquiries, concerns, and suggestions.
• Facilitate open communication between the organization and the community.
• Monitor community trends and issues to inform organizational planning.
• Collaborate with internal teams to ensure alignment with community needs.
• Prepare reports on community engagement efforts and outcomes.

Required Skills and Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to work independently and collaboratively across departments.
• Proficiency in Microsoft Office and Excel.
• Empathy and cultural sensitivity.
• Strategic thinking and problem-solving.
• Organizational and time management skills.
• Ability to manage multiple projects simultaneously.
• Knowledge of local community dynamics and resources.

• Associate’s degree in social work, public administration, communications, or a related field
• A minimum of one (1) year of experience in publicly facing case management
• Experience compiling and entering data, preferred.
• Experience in event planning and public speaking is a plus.
• Must be able to clear a criminal background check.