At Keystone Health, we aspire for you to feel empowered and fulfilled as you work towards our shared mission of delivering heartfelt care. Earn a living where your heart truly belongs.
Case Manager
Full-Time | Monday-Friday | Occasional Weekend Hours for Events
Keystone Enabling Services is seeking a compassionate, resourceful, and community-focused Case Manager to support patients and families in navigating healthcare and social service systems. This role is ideal for someone who is passionate about advocacy, care coordination, and helping individuals overcome barriers to care.
What You'll Do
Partner with providers, care teams, and community organizations to support patients' social, emotional, and environmental needs
Connect patients and families with community resources and support services
Provide short-term care coordination and patient-centered education
Help reduce barriers to care and improve access to essential services
Support individuals from many different cultural and socioeconomic backgrounds with empathy and professionalism
Collaborate across interdisciplinary teams to promote positive patient outcomes
Maintain accurate documentation within the electronic health record (EHR)
What Makes You Successful
Strong communication, relationship-building, and active listening skills
Ability to work independently while collaborating effectively with a team
Skilled at managing multiple priorities in a fast-paced environment
Comfortable navigating difficult conversations and resolving conflict professionally
Adaptable, organized, and motivated to improve processes and patient experiences
Committed to equitable, culturally responsive care and community support
Skills & Experience We're Looking For
At least one year experience supporting individuals through healthcare, community, or human services
Knowledge of community resources, care coordination, or patient advocacy
Familiarity with EHR systems and Microsoft Office applications
Bilingual communication skills are a plus, but not required
Education & Background
Bachelor's degree in Social Work, Human Services, or a related field
Equivalent combinations of education, training, and relevant experience will also be considered
Keystone Health is an Equal Opportunity Employer