Job Summary
Under the direction of the Program Manager, the Case Manager participates in the clinical team by providing care and care coordination to individuals with mental health needs. Provides integrated care by ensuring that whole person health needs are met, including primary and behavioral healthcare as well as substance abuse services. Works collaboratively with other team members. Uses care coordination skills with individuals, their families, and both internal and external providers to ensure seamless care. Links client to health promotion and wellness activities and helps to make linkages to community services. Maintains a therapeutic relationship with clients on his/her team in meeting the biopsychosocial needs of the client.
As a Member of the First Team
The Case Manager assists the client with accessing community resources, coordination, and linkage to services and developing the skills necessary to increase independence and functioning in the community. The Case Manager also assists the client with educational needs. The Case Manager should not encourage a client to apply for disability benefits at the beginning of treatment. In time, if a client is unable to engage in gainful employment or educational services has multiple hospitalizations or continues to experience persistent psychotic symptoms that greatly interfere with functioning, the team may consider the pursuit of disability benefits to ensure continuity of care. The Case Manager will attend weekly meetings with the FIRST team and in monthly CBT-p consultation.
Job Duties & Responsibilities
Providing Individualized Supports or Care Coordination
• Provides individualized supports or care coordination of healthcare, behavioral healthcare, and non-healthcare services. • Therapeutic Behavioral Services may involve collateral contacts and may be delivered in all settings that meet the needs of the individual.
Monitoring Client Status and Service Utilization
• Regularly administering the PHQ-9, GAD-7, BAM, CAGE, Ohio Outcomes Form, and other outcomes tools to monitor treatment outcomes and trigger needed referrals. • Provides services to clients as related to social determinants of health, including but not limited to: • Housing • Neighborhood • Environmental needs • Social Supports • Community and Peer needs • Economic needs • Education and Vocational needs
Communicating with Clients and Healthcare Teams
• Regularly monitors client status and service utilization to ensure that an appropriate level of care is maintained. • Works with clients to develop individualized treatment plans and performs treatment plan reviews and updates. • Communicates vital treatment information from external providers to The Centers treatment team in order to coordinate client care. • Attends medical appointments with clients as needed, transports and/or accompanies clients to appointments as needed. • Provides ongoing communication to client healthcare teams and clients support network to ensure follow-up and coordinated treatment.
Performing Administrative Tasks
• Performs basic administrative tasks related to the job, including but not limited to: • Completion of clinical records, forms, and reports • Completion and posting of progress notes within 24 hours of service • Completion of daily tracking log • Completion of required weekly billable hours
Other Duties and Responsibilities
• Performs other duties as assigned.
Job Qualifications
Must Have
• Associates degree in social work, psychology, or a mental health-related field with 3 years of case management or care coordination experience. • A valid drivers license in the State of Ohio with access to an insured vehicle for client transportation. • The ability and desire to work closely with other team members. • The ability to form effective therapeutic relationships to engage clients in the mutual assessment of problems and goal-setting and to help coordinate care plans from initial contact through end of service.
Preferred
• Bachelors degree in Social Work, Psychology, or a mental health-related field. • If in a related field, must have two years of care coordination or case management experience. • Prior experience working with SPMI adults. • Using creativity and a drive for results, act as a liaison for the client to receive community resources. • A working knowledge of the stages of growth and development and family dynamics. • The ability to understand and accept a team approach to service delivery and agency and program philosophy and goals.
Core Competencies
• Verbal Expression: able to communicate in clear language and to adjust ones use of language to the audiences level. • Written Expression: able to express ideas and views clearly to others in writing, structures notes, and clearly organizes their writing, is able to summarize a view or message clearly, and provides the right amount of information to make an issue clear to the reader. • Stress Management: able to perform and make sound decisions under pressure and in adversity, distinguishes essentials from side issues, remains focused when given a deadline. • Clinical Acumen: developing knowledge of the mental illness, substance use disorders, various therapeutic modalities, and related community resources. • Strong Intervention: keeps accurate and appropriate records, documentation, displays a non-judgmental attitude. • Teamwork: ACT Team Case Managers must possess developed knowledge outlined above. • Values Diversity & Inclusion: Self-aware, attentive listener, people-oriented, cognizant of bias, cultural intelligence, demonstrating respect for divergent viewpoints, an awareness of and sensitivity to the cultural diversity of the population served, thereby contributing to an environment that is equitable, inclusive, and cooperative.
Physical Demands
• Work Environment: This job operates in a professional office environment and the community. • Physical Requirements: This role routinely uses standard office equipment. • While performing the duties of this job, the employee is regularly required to speak and hear. • The employee is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. • Travel within the Cleveland area as needed for training and technical assistance. • In addition, community travel to satisfy case management needs for clients. • Employee may need to employ non-violent crisis intervention techniques to de-escalate a client.
About The Centers
The Centers through healing, teaching, and inspiring helps individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive.
Wellbeing and Benefits
Providing quality benefits to our staff is important to us. Just as important is our staffs wellbeing. Thats why we offer a number of choices from medical to dental to vision plans to meet the different needs of our staff.
• Choice of medical and dental plans • Health Savings Account • Flexible Spending Account for Health and Dependent Care • Vision • Support for continuing education and credential renewal • Life Insurance • Retirement Savings 401k with a company contribution • Mental Health Support • Employee Assistance Program • Calm Subscription • Short and Long-term Disability
The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.