Case Manager and Confidential Advocate

Job Summary

Central Washington University is recruiting a Case Manager and Confidential Advocate to join our Case Management team in Ellensburg, Washington. This role is an important member of our team as they enhance the vision for the University. The role is a campus-based position, which means you get to see the lives you are impacting. Were offering a competitive salary plus the awesome CWU benefits.

Who we are:

We are a team of individuals committed to Changing Students Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.

Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. Youll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing, health services, police and public safety for the campus population of ~8,300 students.

Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year. In addition, for seven out of eight years, CWU was a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. RentCafe has also named CWU #13 of the Top 20 Best College Towns in the U.S. in 2025.

Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.

Tour our campus in Ellensburg here. www.youtube.com/watch?v=HjdhOegDa9A

What we offer:

Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more: Benefits, Perks, and Leave and Total Rewards Calculator.

The Role:

The Case Manager and Confidential Advocate provides individual support and assistance to students seeking to overcome obstacles related to their academic goals and/or personal health and well-being. This includes serving as a confidential, trauma informed resource for students impacted by interpersonal violence, including sexual assault, dating violence, stalking, or other forms of violence or harassment. The Case Manager conducts outreach to students experiencing distress and offers advocacy, safety focused guidance, referrals, and information on navigating university and community systems. Case Managers directly affect the vision, mission, and values of Central Washington University by promoting a campus environment that ensures the safety and physical well-being of all students.

All employees are expected to uphold and contribute to CWUs vision, mission, and values, fostering a culture of student success and institutional excellence.

Job Duties

Behavioral Intervention/Counseling/Case Management:

• Conducts triage assessment of students need to determine appropriate interventions based on the urgency of the reported concerns.
• Provides one-on-one student assistance with resource navigation, short-term crisis support, advocacy, referrals, and information on system-wide operations. This may include resource coordination, problem-solving, and providing help to students impacted by traumatic, disruptive or disturbing life events.
• Serves on weekly Referral & Response rotation, initiating outreach to students identified as needing additional support, including students in significant distress.
• Coordinates follow-up assistance for students and provides short-term, non-clinical supportive counseling as needed in conjunction with the students support system, healthcare provider(s), and/or other support and resources.
• Refers students to community and private resources as appropriate based on each students unique circumstances.
• Consults and maintain positive working relationships with campus and community resources to ensure quality referrals.
• Maintains full, accurate, and up-to-date case records.
• Provides daytime crisis resource coordination
• Provide confidential, trauma informed support to students impacted by sexual assault, dating/domestic violence, stalking, harassment, or other forms of interpersonal violence.

Administrative Consultation and Outreach:

• Collaborates with colleagues in the Health & Wellness unit to recommend and develop protocols, interventions, and programming in response to campus trends.
• Serves on and counsels behavioral intervention & threat assessment teams upon request and provides expertise in risk assessment and interventions.
• Offers consultation to faculty, staff, parents, health care providers and other stakeholders for the purposes of care coordination
• Advocates for the implementation of process updates and removal of barriers for students seeking assistance.
• Engages in consultation with key campus and community partners around trends and individual student care.
• Prepare statistical reports and departmental surveys as requested.
• Perform other duties as assigned.

Minimum Qualifications

• Masters Degree.
• Experience working with, or substantial knowledge of, mental health issues in college students.
• Well-developed interpersonal communication skills, including oral and written communication.
• Experience or interest in mentoring students from a variety of backgrounds.
• Demonstrated ability and/or experience fostering a supportive and effective workplace while working with students and/or colleagues to uphold institutional excellence.
• OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position.

Preferred Qualifications

• Experience as a victim/survivor advocate and/or working in a victim service provider agency.
• National Organization for Victim Assistance (NOVA) Credential or ability to obtain within one year of employment.
• Knowledge of Title IX and Clery guidance and regulations, specifically as they pertain to victim rights and prevention education efforts.
• Knowledge of the unique needs of a student-centered environment.
• Experience in crisis counseling/response.
• Experience and knowledge in behavior intervention and threat assessment strategies.
• Ability to incorporate a variety of perspectives and relevant societal issues into everyday conversations.
• Experience working within an institution of higher education.
• Demonstrated commitment to improving access to higher education for students through various activities.

Competencies

• Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines, and work schedules.
• Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
• Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
• Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
• Commitment to Belonging: Values the uniqueness of every individual and fosters an environment where everyone feels respected and empowered to thrive.

Dont meet every single requirement? At CWU, were committed to creating a welcoming and genuine workplace. If youre excited about this role but your experience doesnt align perfectly with every qualification, we still encourage you to apply. This could be the opportunity youre looking for!

Pay, Benefits, & Work Schedule

Salary: The Hiring Departments expected hiring range is $65,000 - $80,000 annually. Individual placement within the hiring range is based on the candidates current experience, education, skills, and abilities related to the position. In accordance with RCW 49.58.110, the full annual salary range for this position is $64,974 to $94,213.

Schedule/Appointment: Monday - Friday, 8:00am-5:00pm (1 hour lunch)

Working Conditions: Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer workstation for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel may be required. Required training for this position includes Washington State Core Advocacy training via WCSAP (if not already obtained).

Benefits: CWU offers a comprehensive benefits package including medical and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit Benefits, Perks, and Leave and Total Rewards Calculator.

An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans. To learn more, visit: https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program.

How To Apply

To apply for this position, you must complete the on-line application and attach:

• A detailed cover letter clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting;

• Resume including work history, education, training; and

• Contact information for three professional references.

Screening Begins: June 18, 2026

Priority will be given to applications received by the screening date. Incomplete applications may not be considered.

Contact Information

Name: Tyler Shannon

Title: Director, Office of Case Management

Email: Tyler.Shannon@cwu.edu

Phone: 509-963-2976

Website: cwu.edu/about/offices/case-management/index.php

Please contact Human Resources at hr@cwu.edu or 509-963-1202 if you require technical assistance with the on-line application process.

Conditions of Employment

Background Check/Reference Check Process:

Prior to employment, final candidate(s) will be required to sign a Sexual Misconduct disclosure in pursuant to RCW 28B.112.080 and submit to a background check. All information obtained through background investigations will be strictly confidential and revealed only to those required to have access.

Notice to Prospective Employees:

Affirmative Action/Equal Opportunity Statement

Central Washington University is an EEO/AA/Title IX Institution. Central Washington Universitys policies and practices affirm and actively promote the rights of all individuals to equal opportunity in education and employment. Discrimination on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity and gender expression, age, marital status, disability, or status as a protected veteran is prohibited. The university provides an internal procedure for reporting discrimination and affords protection against retaliation for participating in the complaint process. Central Washington University complies with all applicable federal, state, and local laws, regulations, and executive orders including when soliciting bids and in the fulfillment of all contracts with governmental agencies. Direct related inquiries to Civil Rights Compliance, 202 Barge Hall, Ellensburg, WA 98926-7501; Telephone 509-963-2050; or email crc@cwu.edu.

Reasonable Accommodations

Central Washington University provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact Human Resources at HR@cwu.edu or call 509-963-1202. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Annual Security and Fire Safety Report (Clery Act)

For the Central Washington University Annual Security and Fire Safety Report (i.e. Clery Report) which includes statistics about reported crimes and information about campus security policies, available online here or call CWU Police and Parking Services at 509-963-2959 for a paper copy.