Case Manager (4494)

Position Information

Posting Detail Information

Working Position Title Case Manager (4494) Classification Specialist Position Number 00004494 Open Date 04/14/2026 Close Date Priority Review Date 05/12/2026 Employee Class Staff Full-Time/Part Time Full-Time FTE 1.00 Position Status Regular FLSA Exempt Job code 1650SPS04 Union Representation Non-Union Union Code N/A Unit/Department Counseling & Consultation Serv College/Unit Stud Affairs Dean of Students Division Student Affairs Location CL 200 Link to Department Website or Custom Search Page https://www.niu.edu/counseling/index.shtml

Position Summary, Requirements, and Qualifications

Position Summary, Requirements, and Qualifications

Overview

Northern Illinois University is a world-class, research-focused public institution that attracts students from across Illinois, the country and the world. NIUs vision is to be an engine for innovation to advance social mobility; promote personal, professional and intellectual growth; and transform the world through research, artistry, teaching and outreach. Our mission is to empower students through educational excellence and experiential learning as we pursue knowledge, share our research and artistry, and engage communities for the benefit of the region, state, nation and world.

Reporting to the Director and Chief Mental Health Officer of Counseling and Consultation Services (CCS), the case manager is a key member who will support the mission and vision of the department in supporting students wellness needs.

Position Summary

The Case Manager will play a role in providing case management and in connecting students to campus and community resources to help support their psychological, social, economic, and emotional needs. The CCS case manager will provide telehealth or face-to-face care for students in need of longer-term or more specialized mental health treatment; coaching and skills-based training for students navigating insurance and mental health care options, campus and community referral follow-up, collaboration and outreach with campus partners who provide case management for students, and active collaboration with community mental health providers and agencies, including those who offer free and low cost treatment.

Essential Duties and Responsibilities

Consultation & Student Support 40%

• Provide need/intake assessments, crisis support and consultation to students
• Provide follow-up for students of concern as needed, including but not limited to the after-hours emergency service and AI responses
• Serve as the primary point of contact for student requests, providing support for their basic needs such as mental and physical health, food, transportation, housing, and childcare
• Create action plans with individual students and manage ongoing cases
• Provide coaching and skills training to students on self-advocacy, navigating health insurance, and connecting with mental health and other wellness services

Community Support & Outreach 35%

• Build and maintain positive collaborative relationships with college faculty, staff and outside agencies to provide care coordination and support through advocacy and referrals and maintain updated knowledge of resources and referral processes
• Provide outreach presentations to the campus community
• Develop and maintain comprehensive knowledge of community resources and referral databases
• Provide support to CCS department related to crisis intervention and aftercare
• Initiate and maintain ongoing liaison relationships with community health providers, services, hospitals, and other resources

Coordination & Case Management 25%

• Assist in coordination of patient discharge from inpatient hospitalization, coordinating with other campus-based case managers in the Dean of Students office and Student Health & Wellness
• Monitor and coordinate direct referrals between the Student Health Center and CCS
• Document case management services, maintain data, and provide timely reports

Minimum Required Qualifications (Civil Service)

N/A

Knowledge, Skills, and Abilities (KSAs) (Civil Service)

N/A

Specialty Factors (Civil Service)

N/A

Preferred Qualifications (Civil Service)

N/A

Minimum Required Qualifications (SPS)

• Masters degree in social work or related field
• LSW, LPC, LCSW or LCPC
• Demonstrated experience working with diverse populations.
• Experience with identify and making referrals for appropriate services.

Additional Requirements (SPS)

• Strong interpersonal, communications, and technical skills required.

Preferred Qualifications (SPS)

• Two (2) to Five (5) years of experience in working as a case manager in a community agency, educational institution, or related professional field.
• Experience building relationships with external/community partners
• Bilingual (English/Spanish)

Physical demands/requirements

• General office requirements.
• Long periods of time seated/stationary.

Appointment and Compensation Details

Appointment and Compensation Details

Anticipated Appointment Start Date 08/01/2026 Anticipated Appointment End Date 07/31/2028 Percent of Staff Year 0.88 Standard Hours Per Week 37.50 Working Hours Monday - Friday, 8:00am - 4:30pm, some evenings & weekends as needed. Salary $55,000.08 - $58,000.08/annually; NIU offers a robust benefits package. Hourly or Semi-monthly Pay Rate/Range $2,291.67 - $2,416.67/semi-monthly Earn Type Salary

Application Procedure

Application Procedure

Application Procedure

For full consideration, please visit https://employment.niu.edu/postings/91372 to submit the following materials by May 12th:

Required Documents:

• Cover Letter Please include your interest in employment with NIU and how your previous experiences position you for success in the role for which you are applying.
• Current Resume
• List of Three Professional References
• Unofficial Transcripts

Applications submitted after May 12th are welcomed but will be considered as needed.

Special Instructions Quick Link to Applicant https://employment.niu.edu/postings/91372 Is Background Check Required? Yes EEO Statement Summary

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, color, national origin, ancestry, sex, religion, age, disability (physical and mental), marital status, veteran status, sexual orientation, gender (identity and expression), political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Ethics and Compliance Officer, Title IX Coordinator

Health Services Building Room 230

TitleIXCoordinator@niu.edu

815-753-5560

Visa Policy

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

ADA Accommodation

NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a persons disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form. For further assistance, please contact the office of Affirmative Action and Equal Opportunity (AAEO) at ada@niu.edu.

Safety Information

NIU provides annual reports on campus security and fire safety.

Read the Annual Security and Fire Safety Report.

Contact the Ethics and Compliance Office at 815-753-9364 for a hard copy.

Applicant Documents

Required Documents

• Resume/Curriculum Vitae
• Cover Letter
• Transcripts (unofficial with official required at hire)
• List of at least 3 Professional References

Optional Documents

• Other

Supplemental Questions

Required fields are indicated with an asterisk (*).