Qualifications and Skills
High School Diploma/GED or equivalent work experience preferred
2–4 years patient-facing or high-touch customer support experience preferred
Patient support hub, specialty pharmacy, pharmacy benefits, insurance verification, or prior auth experience preferred
Strong documentation, data entry, and multitasking across multiple systems
Strong communication, mediation, and problem-solving skills; professional phone presence
Comfortable operating in evolving workflows with time-sensitive deliverables
Dedicated, quiet workspace + reliable high-speed internet (hardwired required)
Take inbound/outbound calls from patients, provider offices, specialty pharmacies, and insurers; drive one-call resolution
Manage the case with urgency from benefit investigation/verification through medication delivery coordination
Support prior authorization and appeal requirements; track outcomes and next steps
Explain coverage, out-of-pocket costs, and required documentation clearly to patients and caregivers
Process enrollments via fax, phone, and electronic channels; validate forms for completeness and accuracy
Maintain detailed case documentation and follow up on missing items to keep work moving
Stay current on payer and reimbursement changes impacting access (Medicare/Medicaid/managed care/commercial)
Case Manager (Remote) – Patient Access / Specialty Pharmacy Hub
Location: Remote (must work Central Time business hours)
Schedule: Full-time, Monday–Friday, 7:00 AM–8:00 PM CST (shift assigned within these hours); training 8:00 AM–5:00 PM CST (mandatory attendance)
Pay: $20/hour
Summaries and Responsibilities
Case Manager needed for a specialty pharmacy patient support hub focused on benefit verification, prior authorization support, and medication access coordination. In this Case Manager role, you will manage the case from intake through resolution, partnering with patients, provider offices, specialty pharmacies, and insurance companies to remove barriers to therapy. This Case Manager position is ideal for candidates with payer knowledge, high-touch customer support, and strong documentation skills in fast-paced healthcare operations.
A-Line Staffing Solutions is a premier staffing company that supplies professionals to the Healthcare, Insurance, Pharmaceutical, and Information Technology industries.
Founded in 2004, A-Line Staffing Solutions has been a leader in matching talented individuals to the jobs that our clients NEED to fill. We are experts at offering creative staffing solutions to employers, and we are hiring every day.
A-Line Staffing can offer short-term, long-term and direct-hire opportunities to professionals across the United States. We hire only the most qualified and talented individuals in the country. Our recruiting, selection and stringent screening processes have strengthened our reputation for delivering quality customer service and unbeatable talent.
For our commissioned clients, A-Line Staffing closely follows the standards and practices established by The Joint Commission. For all of our clients and employees, our commitment to continual improvement combined with a strict code of ethics provides an atmosphere of respect and unparalleled professionalism.
To find out how A-Line Staffing Solutions can share our talent with you, please contact us today. We are eager to include you among our most valued and satisfied clients. If you are a professional and would like to learn more about open opportunities in your area, please contact us today. We are always searching for talented and enthusiastic professionals