Case Management Supervisor

Introduction

Want to join a team of daring leaders who care without reservations or limits? Our TriStar Hendersonville Medical Center team is looking for a Case Management Supervisor. HCA Healthcare is an advanced healthcare network that has committed up to $300 million to our incredible team members over the course of three years.

Benefits

TriStar Hendersonville Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare is committed to research and clinical protocols. Do you want to impact standards of care and save lives across the country? Apply today to our Case Management Supervisor and be a part of the innovation of ideas.

Job Summary and Qualifications

The Supervisor for Case Management Services reports to the Case Management Director and is responsible for promoting patient-centered care by coordinating all aspects of hospital-based case management for the assigned area of responsibility in alignment with the goals of the Case Management Department. The Supervisor is accountable for the overall day-to-day oversight and management of the case management program including coordination, supervision, and administrative oversight of the case management team. The Supervisor functions as an expert clinical practitioner, case management subject-matter expert, resource, advisor and leader for the members of the case management team. The Supervisor oversees and monitors professional and support staff and ensures that effective care coordination and case management practices are consistent with hospital policies, and applicable regulations and guidelines. The Supervisor monitors quality of the interactions, documentation and assessments of the case management staff. The Supervisor coordinates activities that promote quality outcomes and patient throughput while supporting a balance of optimal care and appropriate resource utilization.​

What you will do in this role:

• ​Serve as a role model and functions as a clinical resource for staff.
• ​Supervise and facilitate development of staff and oversee the day-to-day tasks/activities in the department.
• ​Ensure staff are competent in the use of InterQual to progress the plan of care.
• ​Work collaboratively and maintain active communication with physicians, nurses, and other members of the interdisciplinary care team to effect timely, appropriate patient management.
• ​Monitor the quality of CM interactions with patients, families, physicians, and the multidisciplinary team by regularly shadowing staff to ensure clear understanding and adherence to department processes.
• ​Monitor quality of documentation and assessments by regularly auditing the case managers’ documentation.
• ​Participate in clinical performance improvement activities.
• ​Communicate effectively with patients, family, medical staff, care team members, students, supervisors, and outside contacts.
• ​Assume responsibility of the department in the absence of the Director.
• Assume responsibility for scheduling and staffing of department.
• Assume responsibility for department education and competencies.
• ​Complete daily, weekly and monthly reports as assigned by the Director of Case Management.
• ​Cover staff assignments as needed.
• ​Seek ways to control costs without compromising patient safety, quality of care, or the services delivered.
• ​Adhere to established policy and procedure and standards of care; escalate issues promptly through the established chain of command.
• ​Demonstrate knowledge of regulatory requirements, HCA Ethics and Compliance policies, and quality initiatives.
• ​Serve as an advocate for patient's rights, needs, and values; ensures that patients’ ethnic, cultural, or religious values, beliefs, preferences, and needs are considered and aligned.

What qualifications you will need:

• ​Master’s Degree in Social Work required.
• 3+ years of case management experience required.
• 2+ years of supervisory/leadership experience preferred.
• InterQual experience preferred.
• Current state licensure in Social Work required.
• Certification of CMSW, LCSW, or LCP preferred.
• ​Certification in InterQual or IQCI preferred.

TriStar Hendersonville Medical Center is a 150-bed hospital that has provided high-quality health care for over 40 years. The facility is the first Accredited Chest Pain Center in Sumner County and a Certified Primary Stroke Center. The Birth Center at TriStar Hendersonville, featuring Sumner County’s only Level II NICU services which hosts spacious LDRP suites and a lactation boutique for inpatient and outpatient services. In addition, our facility is Gold Seal Certified in Total Hip and Total with The Joint Commission.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Unlock your potential with a leading healthcare provider dedicated to its patients, colleagues and communities. Help guide our team as a Case Management Supervisor and help us improve more lives in more ways.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.