Case Management Supervisor - Behavioral Health - Arizona Mercy Care

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

This supervisor is responsible for up to 14 case managers which includes behavioral health case managers. They provide oversight to ensure member needs are met by auditing cases, providing direction, and reviewing cases with their staff. Supervisors conduct individual and team meetings, audit documentation and key measurements of each case manager and work to effectively manage their team for success. Supervisors meet regularly with their manager as well as participate in multiple level leadership meetings, departmental and inter- departmental committees and serve as leads for specialty caseloads and projects. Supervisors also ultimately serve as backups for all case managers. Supervisors provide leadership and subject matter expertise to case managers.

Location Requirement: Must reside in Arizona to oversee case management staff primarily in Maricopa County.

Licensure & Education Options (must meet one of the following):

1. Registered Nurse (RN)

• Active, unrestricted Arizona RN license in good standing
• Minimum 3 years of case management experience

2. Licensed Social Worker (SW)

• Active Arizona social worker license in good standing
• Minimum 3 years of case management experience

3. Bachelor's or Master's Degree Path (Non-licensed)

• Bachelor's or higher degree in one of the following:

• Psychology

• Special Education

• Counseling

• Minimum 3 years of case management experience

• Minimum 3 years of management experience

4. Current Mercy Care Arizona Long Term Care Case Manager

• Bachelor's or higher degree in one of the following fields:

• Health Care Administration / Management

• Addictions Counseling

• Human Services

• Sociology

• Vocational Rehabilitation

• Or a similar/related field as determined by Mercy Care leadership

• Minimum 3 years of case management experience

• Minimum 3 years of leadership or management experience

• Must be meeting or exceeding Mercy Care LTCS Case Manager performance standards

Additional Requirements:

• Knowledge of Arizona Long Term Care System (ALTCS)
• Ability to provide oversight, leadership, and guidance to case management staff
• Ability to travel up to 20% for supervisory assessments, field visits, leadership meetings. Bulk of travel will be within Maricopa County.

Preferred Qualifications:

• Minimum 3 years of direct ALTCS case management experience
• Minimum 3 years of management experience

Education Summary:

• RN, BSW, or MSW

OR

• Bachelor's degree in Psychology, Special Education, Counseling, or related field
• For internal candidates, degree equivalency in a similar or related field may be considered based on Mercy Care LTCS leadership guidance

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,300.00 - $132,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 06/20/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.