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Case Management Program Manager

A&I Avenues

Lafayette, CO

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JOB DETAILS
SALARY
$64,480
SKILLS
Case Management, Coaching, Communication Skills, Crisis Intervention, Customer Support/Service, Developmental Disabilities, Disability Accommodations, Driver's License, Emergency Response, Establish Priorities, Federal Laws and Regulations, Financial Management, High School Diploma, Identify Issues, Internet Technology, Interpersonal Skills, Law Enforcement, Leadership, Liability Insurance, Long-Term Care, Maintain Compliance, Mobile Devices, Negotiation Skills, Operations, Organizational Skills, People Management, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Protective Services, QoS (Quality of Service), Regulations, Request for Proposals (RFP), Smartphones, Social Work, State Laws and Regulations, Team Player, Time Management, Volunteer Experience, Willing to Travel, Word Processing, Writing Skills
LOCATION
Lafayette, CO
POSTED
Today

General Purpose: Oversees the day-to-day provision of Case Management services to individuals enrolled in and eligible for services and support. Works to improve coordination and communication between other organizations. Provides direct supervision to Case Management Supervisors; provides leadership, direction and support to Case Managers; and works effectively with members of the A&I Avenues Management Team. Supports the Assistant Director of Case Management in ensuring regulatory compliance, service quality, and fiscal responsibility.


Essential Duties/Responsibilities:

  • Provides management-level leadership to Case Management. This includes the hiring, supervision and performance management of Case Management Supervisors.
  • Responsible for daily operations of the Case Management department.
    • Provides oversight and accountability for Case Management department.
    • Focuses on process, quality, and customer service.
    • Responsible for interfacing with external agencies.
      • Interfaces with regulatory agencies relative to Case Management responsibilities, including Social Security and county departments of Human Services.
      • Interacts with Adult Protection Services and local law enforcement as needed.
    • Responsible for A&I Avenues placement activities.
      • Oversees request for proposals (RFP) processes.
      • Responsible for waitlist management, including reporting vacancies as needed.
      • Oversees ISLA process for requests for reassessments and appeals.
    • Responsible for contract deliverables related to Case Management.
  • Assists the Assistant Director of Case Management in ensuring service quality.
    • Assists the Assistant Director of Case Management in conducting the annual planning and evaluation of the quality and quantity of services provided by Case Management.
    • Identifies significant issues affecting consumers and families, and A&I Avenues.
  • Manages Case Management department in accordance with all Federal, State and local rules and regulations as well as all Imagine! policies and procedures.
  • This position requires regular use of a personal vehicle with liability insurance that meets A&I Avenues standards. 
  • This position requires regular use of a personal mobile device such as a smartphone or tablet.  

 

Other Duties/Responsibilities 

  • Advocates for the development of services/supports needed, but not available, for people with developmental disabilities and/or their families. 
  • If position occupant has M.S.W., may supervise or assist in supervision of social work interns placed at A&I Avenues.  
  • Other duties as assigned.  

 

Job Qualifications 

Knowledge, Skill, and Ability: 

  • Solid skills in working with people with disabilities. 
  • Solid knowledge of the long-term service and support system in Colorado. This includes knowledge of the federal and state rules and regulations governing Case Management. 
  • Independent judgment and discretion in monitoring, advising, and advocating for clients and their families. 
  • Person-centered, creative problem solving and strengths-based solution-finding. 
  • Ability to manage workload independently and prioritize tasks/goals in order to meet timelines. 
  • Ability to work effectively in a team setting.  
  • Effective and professional written and verbal communication skills with clients and groups at all professional levels.  
  • Strong planning, time management, and organizational skills.  
  • Ability to work efficiently with various technology including word processing software, e-mail, databases, and general internet skills. 
  • Strong supervisory skills. 
  • Ability to coach others & address conflicts directly with a focus on solutions. 
  • Effective and creative negotiator and problem solver.  This includes an ability to provide crisis intervention as well as mediate disputes.  
  • Possession of a valid driver’s license and ability to meet A&I Avenues driving requirements. 

Education/Experience: 

  • High School diploma required. 
  • Bachelor's degree in human services related field is highly preferred.  

     OR  

  • Five years’ work/volunteer experience in long-term care and/or disabilities programs and services with at least one year of case management experience. 

     OR 

  • Some combination of relevant education and experience appropriate to the requirements of the position. 

 

Working Environment/Physical Activities 

  • Requires the ability to travel throughout Boulder, Broomfield, and Gilpin. 
  • Effective with shifting roles, responsibilities, and expectations in a highly stressful and changing work environment.   
  • Ability to respond to emergency situations as-needed. 
  • Ability to work autonomously while remote.

 

 

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.  This is an hourly, non-exempt position and it is expected that all duties can be completed in a 40-hour work week.  Overtime may not be worked without prior authorization and justification of work demands outside of published agency workflow-related time to task norms.   

About the Company

A

A&I Avenues

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