CASAS Student Assistant

The principal role of the CASAS Student Assistant is to perform excellent customer service within CASAS by answering phone calls, checking in guests for appointments, greeting and assisting visitors and facilitating a clean environment in the lobby area.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Help CASAS staff manage the intake of guests in the CASAS lobby. Duties may include but are not limited to:

• Answering phones
• Communicating with faculty and staff when their appointments have arrived
• Scheduling appointments
• Answering questions about CASAS and other university services
• Greeting and directing students and guests
• Set up and take down equipment in the lobby
• Professionally represent CASAS in all interactions
• Work effectively as a team member to foster Liberty's mission
• Attend all required shifts and meetings
• Follow standard operating procedures
• Complete special projects as assigned by supervisor

QUALIFICATIONS AND CREDENTIALS

Minimum Qualifications

• Current Liberty University student in good standing with the University

• Able to work between 12-18 hours a week (between the hours of 8 a.m.-5 p.m., Monday through Friday)

• Experience with Microsoft Office and ability to learn other systems and tools

• Displays an attitude of courtesy, respect, and tact when dealing with others

• Able to multi-task and function in a service environment

• Able to problem solve and exercise good judgement

• Strong customer service and communication skills

• Eligible for Federal Work Study

Additional information may be found here

Preferred Qualifications

• Familiar with University offices, departments, and resources
• Experience in an office setting and customer service

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB

Communication and Comprehension

• Ability to effectively communicate both verbally and in writing to convey clear, well articulated information.

• Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.

• Possesses public communication skills that allow professional representation of Liberty University to a variety of business and community customers and associates.

• Strong organizational skills.

Problem Solving

• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.

Physical and Sensory Abilities

• Occasionally required to travel to local and campus locations.
• Frequently required to sit for extended periods to perform deskwork or type on a keyboard.
• Regularly required to hear and speak in order to effectively communicate orally.
• Occasionally required to stand, walk, and climb stairs to move about the building.
• Handle materials, reach overhead, kneel or stoop in order to conduct business.
• Regularly lift 10 or fewer pounds.

WORKING CONDITIONS

Work Environment

The working environment in which one will typically perform the essential functions of this position is a climate-controlled office setting. It is well lit and the noise level is moderate.

Driving Requirements

If the employee is required to travel in performing the duties and responsibilities of the position, the use of one's personal vehicle (or LU vehicles) may be required for travel. Proof of a valid driver's license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee's position.

Work Hours

Varies depending on class schedule.

Time Type

Part time

Location

Onsite

Pay Rate

Starting at $12.77

Student employees are paid at least the current Virginia minimum wage per hour. Pay may vary by position and department based on job responsibilities, required skills, available funding, and market conditions.

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University's hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the "religion" component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.