Title:
Carts Co-Worker
Duration:
1 month with possible extension
Shift:
1:00 pm - 9:30 pm Thursday-Monday (34-40 hours per week)
12:00 pm- 8:30 pm Saturday -Wednesday
12 pm - 9 pm Saturday -Wednesda
1:30 pm - 10 pm Thursday -Monday
Payrate
$22.00 per hour
Location
East Palo Alto, CA , USA 94303
Purpose of Job:
Assists customers in the loading zone and ensures Shopping tools are readily available during the entire shopping journey. Maintains the flow of carts/baby strollers throughout the store to ensure maximum availability to the customer to strengthen as the best home furnishing store.
Core Responsibilities:
• Provides friendly, safe, and efficient car loading and/or unloading service, while maintaining a clean loading area zone by removing strapping, excess carts, and cardboard.
• Ensures all physical shopping tools throughout the store layout are monitored and filled to par levels during open business. This includes all carts, pencils, yellow bags, maps, twine, etc.
• Ensure physical shopping tools are filled at closing and ready for the next opening business day. This includes all carts, pencils, yellow bags, maps, twine, etc
• Monitor the condition of physical and digital shopping tools and report any IT issues accordingly and remove any physical stands/tools that are not in a safe condition.
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
• Support in other customer service areas (FSHO, Exchanges & returns, Click & Collect) as needed.
• When supporting Full Serve Hand Out (FSHO), provides customers with a simple and efficient handout experience.
• When supporting in Returns, ensures products and equipment are properly staged for next step in process.
• When supporting Click & Collect, create a positive customer experience by ensuring accurate orders are handed over to customers.