General Information
Country: USA State: Florida City: Tampa
Descriptions & Requirements
About the Role
As a CargoWise Administrator at TQL, you will be the subject matter expert for our CargoWise One platform, ensuring optimal configuration, security, and integration across global operations. This role will focus on system administration, workflow customization, and supporting integrations-particularly those enhancing our international space. You will collaborate with IT operations and product teams to maintain system integrity, drive automation, and support continuous improvement initiatives.
Whats in it for you
Certifications & Awards
Certified Great Place to Work and voted a 2019-2026 Computerworlds Best Places to Work in IT
What Youll Be Doing
Administer and maintain CargoWise One system settings, security profiles, and user roles. Configure workflows, dashboards, and document packs to align with business processes. Support and troubleshoot integrations between CargoWise and other platforms, e.g., Shipment Management Systems. Collaborate with internal teams to implement automation and process improvements. Conduct user training and maintain documentation for system processes and updates. Monitor system performance, perform audits, and ensure compliance with global standards. Manage incident resolution and escalate critical issues to WiseTech as needed. Participate in testing UATsIT for new features, integrations, and system upgrades, including those introduced via WiseTech. Maintain master data and support data integrity across global operations. Oversee EDIXML data exchanges with carriers, customers, and third-party vendors, integration management. Partner with Finance and Operations to align system configurations with reporting and compliance needs
Requirements
Freight Forwarding Expertise
Prior experience with a Freight Forwarder in a CargoWise super admin role, ideally with involvement in integrations, implementations, and system migrations.
CargoWise & Technical Skills
Operational Knowledge
Deep understanding of forwarding operations, including import/export processes and compliance requirements, with the ability to bridge technical system administration and operational workflows.
Process & Customization Experience
With workflow design, document templates, and security management.
Education
Bachelors degree in information systems, computer science, logistics, or related field.
Soft Skills
Excellent problem-solving ability, strong communication skills for training and stakeholder collaboration, and proven success managing cross-functional projects.
Where Youll Be
302 Knights Run Ave, Tampa, FL 33602
Employment Visa Sponsorship
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT H-1B TN J1) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting and after-hours calls and specific needs. At TQL, the opportunities are endless, which means there is room for career advancement and the ability to write your own paycheck. Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability, or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com.