Accounting, Application Programming Interface (API), Auditing, Automation, Benchmarking, Brokerage, Business Processes, Cargo/Freight, Carrier Quality, Certified Coding Specialist (CCS), Communication Skills, Computer Science, Continuous Improvement, Cross-Functional, Data Quality, Design Document, Engineering, Financial Operations, Freight Forwarding, Identify Issues, Import/Export Compliance, Information Technology & Information Systems, International Operations, Logistics, Maintain Compliance, Microsoft Product Family, Performance Analysis, Power BI, Problem Solving Skills, Process Improvement, Regulatory Compliance, Reporting Dashboards, SQL (Structured Query Language), Sales Support, Security Monitoring, System Migration, System Operations, Systems Administration/Management, Systems Maintenance, Training/Teaching, Truckload Freight, Tuition Reimbursement, User Documentation, Writing Skills
General Information
Country: USA
State: Ohio
City: Cincinnati
Descriptions & Requirements
About the Role
As a CargoWise Administrator at TQL, you will be the subject matter expert for our CargoWise One platform, ensuring optimal configuration, security, and integration across global operations. This role will focus on system administration, workflow customization, and supporting integrations-particularly those enhancing our international space. You will collaborate with IT operations and product teams to maintain system integrity, drive automation, and support continuous improvement initiatives.
Whats in it for you
- $74,000 to $93,500 base salary
- Performance bonuses based on market benchmarks
- Advancement opportunities with structured career paths
- A culture of continuous education and technical training
- Hybrid work environment with remote flexibility
- Comprehensive benefits package, including:
- Health, dental, and vision coverage
- 401k with company match
- Perks, including employee discounts, tuition reimbursement, and more
Certified Great Place to Work and voted a 2019-2026 Computerworlds Best Places to Work in IT
What Youll Be Doing
- Administer and maintain CargoWise One system settings, security profiles, and user roles
- Configure workflows, dashboards, and document packs to align with business processes
- Support and troubleshoot integrations between CargoWise and other platforms, e.g., Shipment Management Systems
- Collaborate with internal teams to implement automation and process improvements
- Conduct user training and maintain documentation for system processes and updates
- Monitor system performance, perform audits, and ensure compliance with global standards
- Manage incident resolution and escalate critical issues to WiseTech as needed
- Participate in testing UATsIT for new features, integrations, and system upgrades
- Maintain master data and support data integrity across global operations
- Oversee EDIXML data exchanges with carriers, customers, and third-party vendors, integration management
- Partner with Finance and Operations to align system configurations with reporting and compliance needs
What You Need
- Freight Forwarding Expertise
- Prior experience with a Freight Forwarder in a CargoWise super admin role, ideally with involvement in integrations, implementations, and system migrations
- CargoWise & Technical Skills:
- 3 years of hands-on experience administering and configuring CargoWise One
- CargoWise certifications (CCO, CCS, or CCP) highly desirable
- Familiarity with SQL and API-based integrations
- eAdaptoreHub experience preferred
- Microsoft Power BI knowledge is a bonus
- Engineering experience beyond administration is a plus
- Operational Knowledge:
- Deep understanding of forwarding operations, including import/export processes and compliance requirements
- Ability to bridge technical system administration and operational workflows
- Process & Customization Experience:
- Workflow design, document templates, and security management
- Education:
- Bachelors degree in information systems, computer science, logistics, or related field
- Soft Skills:
- Excellent problem-solving ability
- Strong communication skills for training and stakeholder collaboration
- Proven success managing cross-functional projects
Where Youll Be
4289 Ivy Pointe Blvd, Cincinnati, OH 45245
Employment Visa Sponsorship is Unavailable for This Position
Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT H-1B TN J1, etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting and after-hours calls and specific needs. At TQL, the opportunities are endless, which means there is room for career advancement and the ability to write your own paycheck. Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability, or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at recruitingtql.com.
T
Total Quality Logistics LLC
Look around. Virtually everything you use, wear, and eat has made its way to you thanks to the transportation industry - and specifically, truckload transportation. TQL provides the expertise, strategy, and solutions to get raw materials and finished products where they need to be 24/7/365.
We are a nationally recognized, proven leader in transportation logistics. We connect consumer product and industrial goods shippers with truck operators who transport their freight to market destinations across North America. Our 2,000-member workforce identifies the right trucks for particular freight loads, negotiates rates, and ensures on-time delivery. Our insistence on honest, straightforward communications minimizes missed shipments, delays, and product shortages on store shelves.
Our Clients
In 2011, we worked with more than 7,000 customers and 50,000 carriers across North America to move more than 500,000 loads. We moved approximately 3,500 different types of commodities including fresh fruits and vegetables, packaged foods and beverages, meat and poultry, machinery and equipment, and much more. We are recognized experts in moving time-sensitive products, temperature controlled shipments, and cross-border moves.
2,500 to 4,999 employees
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