Career Navigator

POSITION SUMMARY

Provides comprehensive workforce development, case management, and career counseling services to participants enrolled in the Noncustodial Parent (NCP) Choices Program. Facilitates participant engagement by conducting intake, eligibility determination, assessments, and ongoing case management to support successful workforce participation and self-sufficiency. Develops and implements individualized employment plans, identifies and addresses barriers to employment, and coordinates supportive services and community resources to enhance employment outcomes. Maintains accurate and timely documentation in workforce information systems and ensures compliance with federal, state, agency, and program requirements. Serves as a trusted resource and advocate for participants, demonstrating professionalism, integrity, sound judgment, and a commitment to delivering high-quality customer service while promoting participant success and long-term economic stability

DUTIES AND RESPONSIBILITIES:

         Adhere to organizational policies, procedures, and the mission and values of SERCO OF TEXAS.

• Conduct intake interviews and eligibility determinations by gathering, reviewing, and evaluating personal, financial, educational, and employment information to assess participant needs and program eligibility.
• Interpret and explain program requirements, eligibility criteria, application procedures, participant rights and responsibilities, and available workforce services.
• Develop, implement, and monitor Individual Employment Plans (IEPs) that support participants' short- and long-term employment, training, and self-sufficiency goals.
• Provide comprehensive case management services, including career counseling, employment coaching, mentoring, and ongoing support to assist participants in achieving and maintaining employment.
• Assess participants' skills, interests, aptitudes, work history, and employment barriers through interviews, testing, and formal assessment tools to determine appropriate workforce and training opportunities.
• Conduct periodic follow-up interviews and reviews to verify continued eligibility, monitor progress, and ensure compliance with program requirements.
• Assist participants in accessing workforce resources, self-service tools, supportive services, educational opportunities, and community-based programs.
• Administer and evaluate assessments, interest inventories, aptitude tests, and work samples, and use results to guide career planning and training recommendations.
• Facilitate workshops, orientations, job clubs, and other workforce development activities designed to enhance employability and job readiness.
• Coordinate referrals to employers, training providers, community organizations, and partner agencies to address participant needs and remove barriers to employment.
• Maintain accurate, complete, and confidential participant records, case notes, assessments, and supporting documentation in accordance with agency policies and regulatory requirements.
• Accurately enter, update, and maintain participant information in WIT and other required workforce management systems to ensure data integrity, timely reporting, and program compliance.
• Compile, prepare, and distribute intake, assessment, case management, and performance reports in a timely and accurate manner.
• Remain current on workforce development policies, eligibility requirements, reporting procedures, and regulatory changes affecting program operations.
• Collaborate with workforce partners, employers, child support agencies, training providers, and community organizations to support participant success and positive program outcomes.
• Promote a customer-focused environment by treating all participants with professionalism, dignity, respect, confidentiality, cultural sensitivity, and ethical conduct.

·         Perform additional duties, special projects, and assignments as required to support program objectives and organizational goals.

EDUCATION AND EXPERIENCE:

• Graduation from an accredited four-year college or university with major coursework in Social Work or a related field is preferred.
• Equivalent combinations of education and relevant experience may be substituted for the required degree.
• Experience in social work, counseling, career planning, workforce development, placement services, or a related field is preferred.

DESIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of workforce development programs, including Texas Workforce Commission (TWC) programs and related services.
• Knowledge of human behavior, motivation, learning principles, and factors affecting employment readiness and performance.
• Understanding of assessment tools used in workforce development, including skills, aptitude, and interest inventories.
• Ability to conduct effective client interviews, screening, and eligibility determinations for program services.
• Ability to interpret and apply written policies, procedures, and eligibility requirements accurately.
• Ability to administer, interpret, and score assessment instruments and use results to guide career planning and service delivery.
• Strong analytical skills to evaluate participant documentation, determine eligibility, and prepare accurate reports.
• Ability to accurately calculate income levels and review supporting documentation for program compliance.
• Strong interpersonal skills with the ability to establish rapport, build trust, and maintain professional relationships with diverse populations.
• Excellent written and verbal communication skills, including experience with public speaking, presentations, and group facilitation.
• Ability to prepare clear, accurate reports and maintain detailed documentation.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Access) and other workforce management systems, including WIT.
• Ability to operate personal computer systems and related office technology to perform job duties effectively.
• Basic mathematical skills, including addition, subtraction, and data verification.
• Ability to analyze situations, identify strengths and weaknesses of alternative solutions, and apply sound judgment in decision-making.
• Demonstrated commitment to treating all customers with dignity, respect, and professionalism.
• Ability to work independently, manage multiple priorities, and travel within the state as required.
• Bilingual (English/Spanish) preferred.
• Demonstrated motivation to assist others and connect individuals with appropriate resources and services.

SPECIAL REQUIREMENTS:

• Must possess a valid Texas Driver's License and provide automobile liability insurance as required by the State of Texas.
• Must have access to reliable transportation in order to make required home visits and travel within service area.

Physical demands and work environment:

The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.
• WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.