Career Center Consultant - RESEA

Any combination of education and/or work experience that demonstrates competency in: Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively working with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences, effectively communicates and works with coworkers as team members. Responsibilities include interviewing, assessing needs and guiding customers in making career, education, and training choices, determining eligibility, referring customers to programs, services, and employment opportunities, managing caseloads of customers participating in education and training programs, facilitating employment and training related workshops, and delivering group presentations.

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.
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Department of Labor

Opening Date: June 29, 2026

Closing Date: July 14, 2026

Grade / Admin Unit: 20 / Professional/Technical Services

Job Class Code: 0723
Salary: $20.68 - $ 28.88/Hour

Location: Portland

Do you have a passion for helping people, enjoy working one-on-one with people, and are you customer service focused? If so, this may be the opportunity for you! CareerCenter Consultants provide employment services to job seekers and employers/businesses. Responsibilities include interviewing, assessing needs and guiding customers in making career, education, and training choices, determining eligibility, referring customers to programs, services, and employment opportunities, managing caseloads of customers participating in education and training programs, facilitating employment and training related workshops, and delivering group presentations. Work may also include providing business services to Maine employers including recruitment and training assistance. The position is currently focused on providing reemployment services to unemployment claimants.

Primary responsibilities include:

• Compiles occupational, educational, and economic customer information in order to aid customers in determining and attaining employment objectives.
• Conducts one-on-one sessions with unemployment claimants to provide assessments and referrals to services or training, and to develop individual reemployment plans.
• Communicates with claimants regarding scheduled sessions, rescheduling, importance of attendance, and for follow-up services.
• Maintain thorough, accurate, and timely documentation in data management and reporting systems.

Knowledge, Skills and Abilities that are essential for success in the position:

• Knowledge of job search strategies and placement techniques.
• Ability to observe and evaluate individual characteristics, capabilities, and interests in terms of their occupational significance.
• Ability to interview and counsel individuals.
• Ability to interact with a diversified customer base.
• Ability to communicate effectively.
• Ability to write clearly and effectively.

Minimum qualifications:

Any combination of education and/or work experience that demonstrates competency in:

• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively working with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences, effectively communicates and works with coworkers as team members.
• Customer/Quality Skills: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
• Accountability Skills: Holds self accountable for measurable high-quality, timely, and cost-effective results. Determines objectives and sets priorities. Accepts responsibility for own actions and decisions. Accountable to own development including learning necessary job knowledge and associated laws, rules, and policies. Identifies and participates in learning opportunities. Complies with established control systems and rules.
• Planning/Organization Skills: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals for self and strategies to achieve them. Using flexibility and resiliency skills, appropriately and effectively adjusts work, plans and priorities to changing circumstances. Monitors own progress and evaluates outcomes.

Preference will be given to those applicants demonstrating:

• Experience providing information and guidance.
• Excellent communication and customer service skills.
• Familiarity with workforce development resources
• Lived experience as or serving people under-represented in the workforce.
• Experience using virtual communications platforms such as MS Teams and Zoom.

Contact information: