Care Transition Specialist

Open Position: Care Transition Specialist

Reports to: Director of Business Development

Location: Remote


About Us:
At HST Pathways, we’re passionate about transforming healthcare. Our innovative software empowers surgery centers to provide care that’s not only more cost-efficient but also leads to better outcomes for patients. Backed by Bain Capital, we’re a profitable, fully remote SaaS company that’s growing quickly and entering an exciting new stage of expansion. With that growth comes opportunity—for us, our customers, and the people who join our team.
 
What We’re Looking For:
We’re looking for someone who is authentic, inspiring, and motivated to grow. You’re a quick learner who enjoys working in a fast-paced, evolving environment. You value diversity and inclusion and want to be part of a company that puts people first. Our values resonate with you, and you’re ready to embody them in your daily work.

In this role, you’ll roll up your sleeves and take on a high-volume workload with energy and enthusiasm. You are data-driven and results-oriented, but you also know the importance of building strong relationships and contributing to a positive team culture. Most importantly, you’re excited about the chance to make an impact—not only within our company but also in the broader healthcare community we serve.
 
Why Join Us:
At HST Pathways, you’ll find more than just a job — you’ll find a place to grow, contribute, and belong. We offer the flexibility of remote work and the stability of a well-backed, profitable company. You’ll collaborate with talented teammates who are passionate about healthcare innovation and committed to each other’s success.

Responsibilities:
We are seeking a Care Transition Specialist to support our Outcomes Department by completing post-discharge phone surveys within 24–72 hours of a patient’s discharge. In this role, you will interview patients, document their status in our database, and identify potential risk factors for readmission. This position does not provide medical advice; instead, you will use strong communication skills to assess patients' health status and well-being post-discharge.

We value team members who are open to learning, bring compassion to patient interactions, and appreciate perspectives different from their own. We offer a flexible schedule and will work with you to accommodate availability.

• Conduct post-discharge phone surveys within 24–72 hours of patient discharge and complete assessments in the JLM database.
• Verify patient demographics and discharge information to ensure accurate documentation.
• Document patient-reported concerns, symptoms, barriers, and follow-up needs clearly and thoroughly.
• Identify and escalate unresolved issues related to health or care coordination according to established protocols (without providing medical advice).
• Communicate trends, training needs, and process improvement ideas to management and contribute to preventative care initiatives.
• Participate in defining and implementing new processes, standards, and technology that improve patient experience and outcomes.
• Maintain compliance with all applicable regulatory requirements, standards, and internal procedures.
• Perform other duties as assigned.

• Active, unrestricted RN or LPN license, or previous medical/clinical training.
• Associate degree (or higher) in Nursing or a related clinical field.
• Strong listening, verbal communication, and customer-service skills with a patient-centered approach.
• Ability to rely on experience and judgment to plan and accomplish goals while handling multiple tasks concurrently.
• Proficiency in medical terminology with the ability to produce accurate clinical documentation and maintain strong spelling and grammar.

• Familiarity with psychiatric/behavioral health concepts, practices, and procedures.
• Experience conducting patient follow-up calls, care coordination, discharge planning, or patient satisfaction/experience work.

• One Team: We win together, support each other, and share credit.
• Inclusion: We respect differences and welcome every voice.
• Transparency: We’re open, honest, and clear about our goals.
• Agility: We move fast, test ideas, and learn as we go.
• Empathy: We listen, care, and anticipate others’ needs.
• Growth Mindset: We stay curious, keep learning, and aim to improve every day.
• Proactivity: We act thoughtfully, own outcomes, and bring our best selves to work.

• Remote work environment
• Health benefits paid for employees
• Flexible Paid Time Off Policy
• 11 company holidays per year
• Paid parental leave
• 401K with matching contributions
• Learning and development allowance
• A diverse, inclusive, and fun team!

HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.

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