Behavioral Health, Case Management, Communication Skills, Community Relations, Computer Skills, Consulting, Cost Control, Cost Effectiveness Analysis, Customer Relations, Customer Support/Service, Federal Laws and Regulations, HIPAA (Health Insurance Portability and Accountability Act), Long-Term Care, Mentoring, Microsoft Office, Microsoft Product Family, Multitasking, National Committee for Quality Assurance (NCQA), Nursing Credentials, Nursing Management, Organizational Skills, Patient Care, Presentation/Verbal Skills, Problem Solving Skills, Project Planning, Quality Metrics, Registered Nurse (RN), Safety Compliance, Safety Standards, Safety/Work Safety, State Laws and Regulations, Time Management, Utilization Management, Writing Skills