Role Summary
The Care Manager plays a key leadership role in delivering high-quality, client-centered care. This position is responsible for coordinating, implementing, and supervising care services while supporting caregivers and maintaining strong relationships with clients, families, and referral partners.
Key Responsibilities
Care Planning & Client Support
- Develop, implement, and regularly update individualized Care Plans based on client needs
- Conduct new client assessments
- Perform client and caregiver introductions
- Visit clients in homes, hospitals, and rehabilitation facilities
Caregiver Supervision & Development
- Supervise, coach, and support caregivers to ensure high-quality care delivery
- Provide ongoing training, including infection control and emergency procedures
- Conduct announced and unannounced quality assurance visits
- Address performance concerns and administer discipline when necessary
- Assist with caregiver onboarding and orientation
Communication & Coordination
- Serve as the primary point of contact for clients, families, caregivers, and referral partners
- Coordinate care with external providers (e.g., home health, hospice, facilities)
- Collaborate with the Staffing Coordinator to ensure appropriate caregiver-client matches
- Follow up on client and caregiver feedback, including surveys
Documentation & Compliance
- Maintain accurate, timely documentation in agency systems
- Manage care notes for long-term care insurance providers
- Track referrals and maintain CRM records
On-Call Requirements
· Serve in an on-call rotation to support clients and caregivers during evenings and weekends
· Respond to urgent situations, including staffing gaps or client care issues
· Perform caregiver and/or client support, including in-person visits, introductions, and new client assessments
Operational Support
- Support scheduling needs as required
- Participate in team meetings and ongoing training opportunities
- Serve as a backup direct care provider when necessary
- Cross-training in other areas to assist with office operations, as needed
- Work as otherwise directed
Qualifications
Required:
- 2+ years of experience in a care-related role
- Supervisory experience
- Valid driver’s license and proof of insurance
- Ability to travel locally
- Basic computer skills (e.g., Microsoft Word, Excel, data entry)
- Ability to pass a criminal background check
Skills & Competencies:
- Strong interpersonal and communication skills
- Ability to work effectively with co-workers, clients, caregivers, families, and referral partners
- Sound judgment and problem-solving abilities
- Ability to lead, coach, and hold team members accountable
Schedule & Work Environment
- Full-time, Monday–Friday (8:30 AM – 5:00 PM; some flexibility required)
- Participation in on-call rotation (evenings/weekends)
- Frequent local travel required
Compensation details: 50000-50000 Yearly Salary
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