Qualifications
Must be able to work onsite in Louisville, KY 40223 (required)
1+ year experience in healthcare customer service, patient outreach, call center, scheduling, medical office support, or care coordination (preferred)
Strong communication skills (clear, professional, empathetic)
Strong documentation skills with high attention to detail (accurate notes, follow-up tracking)
Comfortable working with confidential information and following HIPAA/privacy standards
Computer proficiency (multi-window navigation; Microsoft Office; web-based systems)
Helpful keywords: patient engagement, member outreach, care coordination support, referral coordination, appointment scheduling, case notes, EMR/EHR, CRM, HIPAA, healthcare call center, patient services, community resources
Responsibilities
Engage with patients/members by phone and/or in-person to provide support, education, and resources
Coordinate care-related follow-ups, appointment reminders, and next-step communications
Assist patients in navigating healthcare services, benefits, and community resources as applicable
Document patient interactions, outreach attempts, and outcomes in a case management or CRM system
Track tasks and follow standardized workflows to ensure timely follow-up and issue resolution
Collaborate with internal teams (care management, clinical staff, providers) to support patient needs
Maintain confidentiality and follow HIPAA/privacy requirements in all communications
Use computer systems to manage multiple items at once (notes, scheduling, resource lookup)
Care Engagement Specialist (Onsite) – Care Engagement Specialist – Care Engagement Specialist
Location: Louisville, KY 40223 (Onsite)
Schedule: Full-time, Monday–Friday (standard business hours; exact shift assigned)
Pay: $23.00/hr
Summary
Now hiring a Care Engagement Specialist for an onsite patient engagement and care coordination support role in Louisville, KY. This Care Engagement Specialist position is ideal for candidates with healthcare customer service, patient outreach, scheduling, or care coordination experience who are comfortable working in a fast-paced environment with sensitive patient information. You’ll support members/patients by providing resources, coordinating follow-ups, and documenting interactions accurately to help improve outcomes and engagement.
A-Line Staffing Solutions is a premier staffing company that supplies professionals to the Healthcare, Insurance, Pharmaceutical, and Information Technology industries.
Founded in 2004, A-Line Staffing Solutions has been a leader in matching talented individuals to the jobs that our clients NEED to fill. We are experts at offering creative staffing solutions to employers, and we are hiring every day.
A-Line Staffing can offer short-term, long-term and direct-hire opportunities to professionals across the United States. We hire only the most qualified and talented individuals in the country. Our recruiting, selection and stringent screening processes have strengthened our reputation for delivering quality customer service and unbeatable talent.
For our commissioned clients, A-Line Staffing closely follows the standards and practices established by The Joint Commission. For all of our clients and employees, our commitment to continual improvement combined with a strict code of ethics provides an atmosphere of respect and unparalleled professionalism.
To find out how A-Line Staffing Solutions can share our talent with you, please contact us today. We are eager to include you among our most valued and satisfied clients. If you are a professional and would like to learn more about open opportunities in your area, please contact us today. We are always searching for talented and enthusiastic professionals