CARE DELIVERY MANAGER - RN

Care Delivery Manager (RN) – Managed Long-Term Care (MLTC)
Location: New York, NY
Pay Rate: $67.00 - $70.00/hour
Schedule: Monday - Friday, 8:30 AM - 5:00 PM (1-hour lunch)
Contract: Temporary opportunity to permanent

We are seeking an experienced Care Delivery Manager (RN) with Managed Long-Term Care (MLTC) experience to oversee care management operations and support the delivery of high-quality, member-centered healthcare services. This leadership role is responsible for supervising clinical staff, ensuring regulatory compliance, coordinating interdisciplinary care, and improving outcomes for a frail and elderly population.
Key Responsibilities

• Oversee the development and execution of individualized care plans.
• Facilitate Interdisciplinary Team (IDT) meetings, Service Delivery Requests (SDRs), and related care coordination activities.
• Provide leadership and support to care management staff while ensuring appropriate staffing coverage.
• Review clinical documentation, assessments, care plans, and participant charts for quality and compliance.
• Collaborate with clinicians to ensure accurate UAS assessments and care planning.
• Manage participant transitions across healthcare settings, including hospitals, rehabilitation facilities, nursing homes, and home care.
• Investigate incidents, grievances, and complaints while ensuring timely documentation and resolution.
• Monitor care management activities and member outcomes to ensure effective service delivery.
• Participate in staff onboarding, coaching, performance evaluations, and professional development.
• Ensure compliance with all federal, state, organizational, and PACE regulations.
• Serve as Director of Patient Services (DPS) for the LHCSA when assigned.
• Participate as an active member of the Interdisciplinary Team (IDT).

• Active, unrestricted New York State Registered Nurse (RN) license required.
• Graduate of an accredited Nursing Program.
• BSN preferred.
• Completion of NYSED-approved Infection Control coursework required.
• Minimum 2 years of management or administrative nursing experience in CHHA, LHCSA, acute care, medical-surgical, critical care, nursing home, or related healthcare settings.
• Minimum 1 year of experience working with a frail or elderly population.
• Prior supervisory experience required.
• Strong customer service and leadership skills.
• Managed Long-Term Care (MLTC) experience strongly required.
• Case Management Certification preferred within two years of hire.

• Competitive pay rate of $67-$70/hour
• Opportunity to join a mission-driven healthcare organization
• Leadership role with growth potential
• Temp-to-perm opportunity based on performance

To apply, please send your resume to

mfesinstine@phaxis.com