Care Delivery & Incident Investigation Program Manager

Department:

10675 Enterprise Corporate - People & Culture Teammate Safety

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

M-F

Pay Range:

$51.05 - $76.60

Major Responsibilities:

• Responsible for providing proficient and thorough investigations to identify the causes and impact of teammate injuries/illnesses and near miss events.
• Utilizes investigation data to determine if current policy or procedures require changes.
• Works in conjunction w/ department leaders to complete investigations of safety events, analysis of potential hazards and development of methods to mitigate future losses.
• Develops and presents comprehensive reports on the facts and analysis used to develop recommendations and action items addressing safety events.
• Communicates and presents regularly to site executive teams around the occurrence of serious safety events, and status of corrective actions.
• Guides on-site investigations of accident scenes
• Collects and analyze physical evidence and data as needed
• Interviews teammates who witness and/or report safety events
• Coordinates with regulatory agencies and organizational stakeholders as required
• Maintains details and accurate records of all safety event investigations
• Uses specialized tools and equipment to analyze safety events
• Works collaboratively with the Office of General Council, Workers' Compensation and other key stakeholders to minimize liability and loss to the organization
• Stays abreast of industry regulations and safety standards
• Provides guidance on accident prevention based on findings of investigations and data compilation

Licensure, Registration, and/or Certification Required:

• None

Education Required:

• Bachelor's Degree in a healthcare-related field, occupational health and safety or industrial hygiene.

Experience Required:

• Minimum 5+ years of experience in healthcare, insurance and / or accident investigation.

Knowledge, Skills & Abilities Required:

• Awareness of key topics in the field of workforce safety.
• Demonstrated ability to solve problems and analyze process changes.
• Demonstrates self-direction, results- oriented and creative approach to organizational change.
• Demonstrated ability to collect, analyze and report on large amounts of data with precision and accuracy. Must be able to extrapolate key themes within the data.
• Proficient in software and Microsoft Office
• Demonstrated ability to successfully work independently and collaboratively.
• Excellent written and verbal communication skills; including the ability to communicate effectively with all levels of stakeholders and present professionally to various audiences.
• Excellent analytical and problem-solving skills, with the ability to make recommendations to drive enhancements and process improvements.
• Strong attention to details, accuracy and quality principles.
• Demonstrated organizational, flexibility and time management skills; must be able to manage various projects and deadlines simultaneously.
• Ability to comfortably work with multiple independent requests and stakeholders.
• Ability to develop detailed proposals and recommendation plans.
• Ability to handle highly sensitive, confidential information in a respectful manner.

Physical Requirements and Working Conditions:

• Position requires as-needed travel which may result in exposure to road and weather hazards.

Preferred Job Requirements:

Licensure, Registration, and/or Certification Required:

• None

Education:

• None

Experience Required:

• 7+ years preferred.

Knowledge, Skills & Abilities Required:

• Experience working in a healthcare setting.
• Experience communicating and working with regulatory agencies

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.